Recovery Technician Supervisor

Job Title: Recovery Technician Supervisor

Reports To: Clinical Director

Location: Loveland, CO

Facility: Northpoint Colorado (Adult inpatient)

Schedule: Friday-Tuesday 8am-5pm

Compensation: $55,000-70,000/year

Northpoint Recovery Holdings, LLC began 2009 as Ashwood Outpatient and officially launched the Northpoint platform in 2015. Now celebrating 10 years of growth in 2025, Northpoint is a leading behavioral healthcare provider offering evidence-based treatment for adults with substance use and co-occurring disorders through the Northpoint Recovery brand, and mental health treatment for adolescents through Imagine by Northpoint. Operating under an in-network, commercial insurance model, Northpoint has grown exclusively through de novo expansion—from two facilities to seventeen across the Western U.S.—with more planned in both existing and new markets. We’re guided by core values of humility, heart, inspiration, and conviction. Our mission is simple: saving lives and restoring relationships by helping people get their lives back, and treating every individual with empathy and respect.

POSITION SUMMARY: As a key member of the Northpoint team, the Recovery Technician Supervisor is responsible for assisting with facility operations, championing on-boarding efforts of new staff and ongoing training efforts for all staff, attending to the safety and wellbeing of patients, and working with a multidisciplinary treatment team in accordance with policy and procedure, to provide the best possible patient care. In this supervisory role this position is responsible for auditing, training, and managing Recovery Tech processes and compliance with all of the following; observation checks for all shifts, facility checklists, room cleanliness and safety, patient transportation, patient and belongings search, patient consents, and admissions processes. This position plays an important role in the implementation of programming and care plans by providing direct and indirect patient care that complies with Northpoint policies and procedures for unlicensed staff. This person will also serve as the subject matter expert on the Rec Tech role. This position will actively support the structure of the milieu through appropriate resource allocation and supervision of patients. The Recovery Technician Supervisor works in a variety of settings throughout the week, including onsite at the facility and other community activities as directed by the Clinical Director.

ESSENTIAL RESPONSIBILITIES AND DUTIES:

Facilitate and support new hire training efforts to ensure they receive the appropriate training and education needed, compliance with policies and procedures, and the safety and wellbeing of patients

Identify opportunities to train and develop Recovery Tech staff to improve moral, efficiency, safety, patient wellbeing, experience, and outcomes

Manage schedules, coverage and team needs

Safely transport patients in Company provided vehicle

Interact routinely with patients, observe behaviors and communicate significant observations to clinical staff

Follow reporting and communication guidelines when interacting with staff and patients

Timely completion and accuracy of paperwork, including daily logs and forms

Solely responsible to complete and manage observation checks for all shifts on a regular basis

Maintain and assist with development of daily schedule and program structure, specifically around transport times, meal times, transition times, and others outside of normal programming hours

Function as a member of the treatment team and provide patient observation rounds, and consistent monitoring of patient’s activities and behaviors during scheduled shift

Attend and actively promote recreational outings and activities with patients; encourage pro-social and coping skills

Ensure facility cleanliness and upkeep, and assist with tasks and audits to aid in TJC, State, and Federal compliance initiatives

Provide on floor assistance due to call outs/changing staff needs and as requested

Facilitate referrals to other healthcare providers

Assist patients with their needs and collaborate with onsite clinical and medical staff as necessary

Facilitate and assist with selected activity and education group sessions; document timely and accurately according to established policies and procedures

Assist in orientation of new patient admissions

Utilize therapeutic communication skills and maintain professional boundaries with patients and their families

Participate in the inventory process and monitor delegated vendor supplies

Be a role model for patients and create a positive culture with staff by emulating professional attitude, language, and communication

Assist with treatment planning and discharge planning

Document information regarding client care and behavior as required in established policies and procedures

Utilize de-escalation skills when exposed to volatile clients in an effort to maintain personal safety while also ensuring safety for the clients, and other individuals in the program

Assist counseling and administrative staff in responding to emergency situations

Maintain confidentiality in accordance with established policies and procedures and standards of care

Adhere to all Company policies and procedures

Perform other job-related duties as assigned

QUALIFICATIONS/REQUIREMENTS:

Must be at least twenty-one (21) years of age

2+ years of management experience required

2+ years of relevant work experience

Enthusiasm, passion for working with people, and an internal drive to improve the lives of individuals in our care

Knowledge and skills in English usage, interpersonal relationships and excellent communication skills

Must have the ability to implement and interpret the programs, goals, objectives, policies, and procedures of the department

Demonstrated ability to hold strong personal boundaries and ability to build rapport with patients

Knowledge of surrounding geographic area to ensure effective and efficient routing

Ability to organize and prioritize competing priorities and work time to balance demands

Must perform proficiently in all competency areas including but not limited to: patient rights, and safety and sanitation

PREFERRED KNOWLEDGE AND SKILLS:

De-escalation techniques

Excellent organizational abilities

Excellent written and oral communication skills

Attention to detail and accuracy

Client service oriented (both internal and external)

Creative and persistent problem solver

Able to handle confidential material in a reliable manner

Ability to interact and communicate with individuals at all levels of organization

Strong interpersonal skills to handle sensitive situations and confidential information

Ability to multi-task and prioritize workload in a fast-paced environment

Proficiency with PC and Microsoft Office Suite

SUPERVISORY RESPONSIBILITIES:

Direct Supervisor for all recovery technician’s

Bi-Weekly completion of accurate time card submissions

Maintain schedule and appropriate staffing levels for safe patient care

Creates and conducts performance reviews

Manages all related performance concerns

Troubleshooting day to day needs and escalating timely and appropriately

FULL-TIME BENEFITS INCLUDE:

Subsidized Health Insurance Coverage for Employee, Spouse, & Dependent(s)

100% Employer Paid Basic Life Insurance equal to 1x annual salary, up to $100,000

100% Employer Paid Employee Assistance Program

Voluntary Dental, Vision, Short-Term Disability, Supplemental Life & AD&D, Critical Illness, Accident, and Hospital Indemnity Insurance.

Pre-tax Savings Accounts for all IRS-allowable medical and dependent care expenses

Generous Paid Time Off plan

Employee Referral Bonuses

401K Retirement Plan & Employer Match

This job description is not intended, and should not be construed, to be exhaustive lists of all responsibilities, skills, efforts or working conditions associated with this job. It is meant to be an accurate reflection of the principal job elements essential for making fair pay decisions about jobs.

Employees with potential access to protected health information must comply with all procedures and guidelines governed by HIPAA.

Northpoint is an Equal Opportunity Employer and is an At-Will employer. Employment may be terminated at any time by employee, or employer with or without notice.

Compensation:$55,000—$70,000 USD