Care Coordinator

Job Title: Care Coordinator

Reports To: Adolescent Program Director

Location: Omaha, NE

Facility: Imagine Omaha (Adolescent outpatient)

Schedule: Choose 1 of the below

Monday, Tuesday, Wednesday, & Friday 8:30am-5pm AND Thursday 10:30am-7pm

Monday 10:30a-7pm AND Tuesday, Wednesday, Thursday, & Friday 8:30a-5pm

Compensation: $17-22/hour

Northpoint Recovery Holdings, LLC began 2009 as Ashwood Outpatient and officially launched the Northpoint platform in 2015. Now celebrating 10 years of growth in 2025, Northpoint is a leading behavioral healthcare provider offering evidence-based treatment for adults with substance use and co-occurring disorders through the Northpoint Recovery brand, and mental health treatment for adolescents through Imagine by Northpoint. Operating under an in-network, commercial insurance model, Northpoint has grown exclusively through de novo expansion—from two facilities to seventeen across the Western U.S.—with more planned in both existing and new markets. We’re guided by core values of humility, heart, inspiration, and conviction. Our mission is simple: saving lives and restoring relationships by helping people get their lives back, and treating every individual with empathy and respect.

POSITION SUMMARY: As a member of the Imagine Team, the Care Coordinator is responsible for helping clients and families secure resources and community services, co-facilitating group, and assisting with educational needs. This position is expected to supervise clients at all times which includes maintaining programming schedule, and utilizing de-escalation skills as needed. This position works under the direction of counseling staff, facility leadership, and the multidisciplinary team to coordinate care for all clients within the adolescent program. The Care Coordinator works in a variety of settings throughout the week, including onsite at the facility and other community activities.

ESSENTIAL RESPONSIBILITIES AND DUTIES INCLUDE:

Interact routinely with clients, observe behaviors and communicate significant observations to clinical staff

Follow reporting and communication guidelines when interacting with staff, clients, and parents/guardians

Monitor progress on goals for assigned clients and bring observations to counseling and educational staff so that programming can be revised as necessary

Ensure facility cleanliness and upkeep under direction of leadership

Assist clients with scheduling community appointments

Assist clients with educational needs and collaborate with onsite educators and school appointed resources

Provide facilitation and co-facilitation of approved group sessions

Oversee and manage the safe and efficient transport of clients to and from our facilities if necessary

Maintain route and maintenance records to provide accurate and reliable information to leadership

Assist in orientation of new admissions

Be a role model for clients and create a positive culture with staff by emulating professional attitude, language, and communication

Utilize therapeutic communication skills and maintain professional boundaries with patients and their families

Assist with treatment planning and discharge planning

Assist with the required documentation of group sessions

Document information regarding client care and behavior as required in established policies and procedures

Utilize de-escalation skills when exposed to volatile clients in an effort to maintain personal safety while also ensuring safety for the clients, and other individuals in the program

Assist counseling and administrative staff in responding to emergency situations

Maintain confidentiality in accordance with established policies and procedures and standards of care

Adhere to all Company policies and procedures

Perform other job-related duties as assigned

QUALIFICATIONS/REQUIREMENTS FOR POSITION:

Bachelor’s Degree in relevant field or commensurate experience required

Must be at least twenty-one (21) years of age

1+ year of relevant work experience required

Knowledge and skills in English usage, interpersonal relationships and excellent communication skills

Must have the ability to implement and interpret the programs, goals, objectives, policies, and procedures of the department

Knowledge of surrounding geographic area to ensure effective and efficient routing

Ability to organize and prioritize competing priorities and work time to balance demands

Must perform proficiently in all competency areas including but not limited to: patient rights, and safety and sanitation

PREFERRED KNOWLEDGE AND SKILLS:

De-escalation techniques

Excellent organizational abilities

Excellent written and oral communication skills

Attention to detail and accuracy

Client service oriented (both internal and external)

Creative and persistent problem solver

Able to handle confidential material in a reliable manner

Ability to interact and communicate with individuals at all levels of organization

Strong interpersonal skills to handle sensitive situations and confidential information

Ability to multi-task and prioritize workload in a fast-paced environment

Proficiency with Microsoft Office Suite

FULL-TIME BENEFITS INCLUDE:

Subsidized Health Insurance Coverage for Employee, Spouse, & Dependent(s)

100% Employer Paid Basic Life Insurance equal to 1x annual salary, up to $100,000

100% Employer Paid Employee Assistance Program

Voluntary Dental, Vision, Short-Term Disability, Supplemental Life & AD&D, Critical Illness, Accident, and Hospital Indemnity Insurance.

Pre-tax Savings Accounts for all IRS-allowable medical and dependent care expenses

Generous Paid Time Off plan

Employee Referral Bonuses

401K Retirement Plan & Employer Match

This job description is not intended, and should not be construed, to be exhaustive lists of all responsibilities, skills, efforts or working conditions associated with this job. It is meant to be an accurate reflection of the principal job elements essential for making fair pay decisions about jobs.

Employees with potential access to protected health information must comply with all procedures and guidelines governed by HIPAA.

Northpoint is an Equal Opportunity Employer and is an At-Will employer. Employment may be terminated at any time by employee, or employer with or without notice.

Compensation:$17—$22 USD