Abridge Program -School Advisor Manager -Bilingual Mandarin

Position Overview

Concord Prep School is seeking an experienced, organized, and student-centered School Advisor Manager to oversee the daily operations of the Abridge Program and lead a team of School Advisors and Dorm Managers.

This position plays a key leadership role in ensuring students receive comprehensive academic, residential, and personal support throughout their high school experience.

The School Advisor Manager will oversee student academic progress, college preparation, advising services, residential operations, and parent communication while supervising staff, establishing clear operational standards, and maintaining program quality.

The ideal candidate has a strong background in academic advising, U.S. high school education, student services, or educational program management, along with demonstrated experience in team leadership and staff supervision.

Key Responsibilities

1. Team Leadership & Staff Management

• Supervise, train, and provide day-to-day leadership to School Advisors and Dorm Managers.
• Assign student cases, responsibilities, and operational tasks based on program needs.
• Establish clear performance expectations, workflows, and accountability standards.
• Conduct regular team meetings, student case reviews, and staff performance evaluations.
• Monitor staff performance, student follow-ups, documentation, and service quality.
• Identify operational challenges and implement improvements to team efficiency and student support.

2. Academic Advising & Student Progress

• Oversee students' academic performance, grades, attendance, assignments, and overall progress.
• Ensure School Advisors regularly monitor student performance and address academic concerns.
• Coordinate with teachers, academic staff, and advisors to develop student improvement plans.
• Monitor students' academic goals, course planning, study habits, and academic development.
• Identify students requiring additional support and coordinate appropriate interventions.
• Maintain accurate student records and provide regular academic progress updates.
  
  

3. College Planning & Admissions Support

• Oversee students' academic planning and college preparation throughout high school.
• Guide School Advisors in supporting students' college readiness and application planning.
• Monitor college application timelines, deadlines, required documents, and preparation milestones.
• Coordinate with college counselors, academic advisors, and external educational partners.
• Ensure students and parents receive appropriate guidance regarding U.S. college admissions expectations.
• Track students' progress toward their academic and college admission goals.
  
  

4. Residential Life & Student Management

• Oversee the residential operations of the Abridge Program.
• Supervise Dorm Managers and ensure consistent implementation of residential policies and procedures.
• Monitor student attendance, curfews, residential conduct, leave requests, and safety requirements.
• Establish and maintain residential SOPs, reporting procedures, and student supervision standards.
• Coordinate responses to student behavioral concerns, health and safety incidents, and emergencies.
• Ensure effective communication between School Advisors and residential staff.
  
  

5. Student Support & Case Management

• Oversee student cases involving academic, behavioral, residential, and personal development concerns.
• Serve as the primary escalation point for complex student issues requiring management attention.
• Develop and coordinate student support plans with advisors, teachers, and residential staff.
• Monitor students' overall well-being, engagement, adjustment, and development.
• Support student activities, community-building initiatives, and program events.
  
  

6. Parent Communication & Stakeholder Coordination

• Serve as a key point of contact among students, parents, teachers, advisors, school administrators, and external partners.
• Ensure consistent, professional, and timely communication regarding student progress and concerns.
• Address parent inquiries and coordinate appropriate follow-up actions.
• Facilitate meetings and communication among academic, advising, and residential teams.
• Maintain accurate documentation of important student and parent communications.
  
  

7. Program Operations & Continuous Improvement

• Develop and maintain program SOPs, student tracking systems, evaluation tools, and operational documentation.
• Establish consistent service standards across advising and residential operations.
• Monitor program performance, student outcomes, and operational effectiveness.
• Prepare regular reports and updates for school leadership.
• Identify opportunities to improve advising practices, staff performance, and overall program quality.
• Support the continued development and growth of the Abridge Program.
  
  

Qualifications

Required Qualifications

• Bachelor's degree in Education, Counseling, Educational Leadership, Business Administration, or a related field.
• Previous experience supervising, leading, or managing a team.
• Experience in academic advising, student services, educational program management, school administration, or a related field.
• Experience supporting middle school or high school students in academic or student development settings.
• Strong leadership, organizational, communication, and problem-solving skills.
• Ability to manage multiple student cases, supervise staff, and coordinate with various stakeholders.
• Ability to handle sensitive student and family matters with professionalism and confidentiality.