Operational Engineer

United StatesOnsiteFull TimePosted 1 month agoVisa sponsorship available

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Required skills

Grafana
PagerDuty
Jira
Backstage
public cloud
dashboards
integrations
workflow automation
alerting
on-call

Nice to have

AI-native startups
global enterprises
bare metal
platform services
ownership
accountability

Role summary

Nscale is seeking an Operational Engineer to enhance the reliability, security, measurability, and operability of its engineering services. This role involves building and improving shared practices, tooling, reporting, and automations for service teams, focusing on areas like alerts, incidents, changes, and operational health. The engineer will collaborate with infrastructure and service teams to address recurring operational issues and implement lasting solutions. Key responsibilities include onboarding services to operational tools, developing integrations and dashboards, improving operational readiness, acting as an incident commander, and contributing to various operational reporting functions.

About Nscale

Nscale is the GPU cloud built for AI. We run high-performance, cost-efficient infrastructure for AI-nativestartups and global enterprises, from bare metal up through the platform services teams actually buildon. Our culture runs on ownership, accountability, and speed. We move with urgency, we tell eachother the truth, and everyone here stays close to the infrastructure that makes AI work.

The role

We are looking for an Operational Engineer to help make Nscale’s engineering services reliable, secure, measurable, and easy to operate.

You will build and improve the shared practices, tooling, reporting, and automations that service teams use to manage alerts, incidents, changes, service readiness, and operational health. You will work closely with infrastructure and service teams to turn recurring operational problems into durable improvements.

What you’ll do

Help onboard services to operational tooling, including alerting, on-call, dashboards, runbooks, Jira, and service-catalog records.

Build and maintain integrations, dashboards, reports, and automations across tools such as Grafana, PagerDuty, Jira, Backstage, and cloud billing platforms.

Improve operational readiness by identifying gaps in ownership, alerting, documentation, recovery procedures, and service dependencies.

Act as an incident commander: coordinate response, communications, timelines, post-incident reviews, and follow-up action tracking.

Help make routine changes safer, faster, and more repeatable through clear processes and automation.

Contribute to service-health, SLA, cost, patching, and operational-risk reporting.

Help maintain accurate operational data, including service ownership, on-call coverage, runbooks, and critical dependencies.

Work with teams to reduce manual toil and improve the quality of operational outcomes.

What you’ll bring

2–5 years’ experience in operations engineering, SRE, cloud infrastructure, platform engineering, or a similar role.

Experience operating or supporting production services.

Experience with monitoring, alerting, on-call, runbooks, and Engineering work management.

Hands-on experience with some of Grafana, PagerDuty, Jira, Backstage, public cloud, dashboards, integrations, or workflow automation.

Ability to use operational data to identify gaps and follow actions through to closure.

For information on how Nscale handles candidate personal data, please see our Employee & Candidate Privacy Notice: Here.Nscale does not accept unsolicited candidate submissions from recruitment agencies.

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