Sr. Consultant, Systems Integration Enablement
Required skills
- Systems Integration
- Enablement
- Partner Ecosystem
- Integration Delivery
- Process Optimization
- Cross-functional Alignment
- Escalation Point
- Resource Strategies
- Capacity Planning
- Operating Models
Nice to have
- Manufacturing Technology
- Supply Chain
- Nulogy
- Colgate-Palmolive
- L'Oréal
- Procter & Gamble
Role summary
Nulogy is seeking a Senior Consultant, Integrations Enablement to build capabilities, processes, and cross-functional alignment for successful integration delivery within their partner ecosystem. This role ensures implementation partners and customers are equipped for high-quality integration outcomes, driving customer satisfaction and long-term value. Responsibilities include serving as an escalation point for complex integration challenges, fostering cross-functional relationships, optimizing Customer Lifecycle (CLC) processes, and driving the evolution of processes and tools for efficient integration delivery. The role also involves building frameworks, documentation, and best practices, championing operational excellence, and leading strategic initiatives. Additionally, this leader will coach and develop a high-performing team and build a model to help partners recruit and onboard talent. The position is fully remote.
The Senior Consultant, Integrations Enablement is responsible for building the capabilities, processes, and cross-functional alignment required for successful integration delivery across Nulogy’s partner ecosystem. This role ensures implementation partners and customers are equipped to deliver high-quality integration outcomes that drive customer satisfaction and long-term value.
In addition, this leader will identify and remove operational barriers, optimize Customer Lifecycle (CLC) processes, and strengthen collaboration between partners and internal teams to create a scalable and efficient integration delivery model.
KEY RESPONSIBILITIES- Serve as an escalation point for complex integration delivery challenges, partnering with customers, implementation partners, and internal stakeholders to drive successful outcomes and maintain customer satisfaction.
- Foster strong cross-functional relationships across Nulogy and its partner ecosystem, proactively identifying and resolving organizational barriers that impact integration delivery and customer success.
- Partner with Professional Services leadership to develop resource strategies and capacity plans that support scalable integration delivery across customers and implementation partners.
- Drive the evolution of processes, tools, and operating models that enable partners and internal teams to deliver integrations efficiently, consistently, and at scale.
- Ensure implementation partners and customers are appropriately supported during solution discovery and integration planning activities, enabling accurate scoping and successful delivery outcomes.
- Build and maintain the frameworks, documentation, training, and best practices required to enable successful integration delivery by partners and customers.
- Champion operational excellence by identifying opportunities to improve integration delivery efficiency, quality, predictability, and customer experience throughout the Customer Lifecycle (CLC).
- Partner with Finance and other internal stakeholders to ensure alignment and transparency regarding project changes, commercial impacts, and customer commitments.
- Provide leadership and guidance on managing changes to integration scope, solution design, timelines, and delivery plans to minimize risk and maintain customer success.
- Lead and contribute to strategic initiatives that strengthen Nulogy’s integration capabilities, partner ecosystem, and overall scalability.
- Lead, coach, and develop a high-performing team through regular feedback, career development planning, performance management, and mentorship.
- Build a model to help partners recruit, hire, and onboard top talent to support the growth and maturity of the integrations function within their organization.
- Lead the implementation of Nulogy’s most complex integration projects
- Partner with product management to continually improve our suite of integration technologies
- Provide documentation and reference material to enable our Global Support team
- Work well in small teams and are a good team player
- Enjoy fast paced environments with competing deadlines
- Friendly, empathetic, patient, and personable even under stressful circumstances
- Organized and hardworking
- Eager to build lasting relationships with our customers and their employees
- Able to be persuasive and manage customer expectations
- Possess outstanding written and verbal communication skills
- Demonstrate a strong ability to solve problems creatively, and systematically
- Demonstrate great attention to detail, and be an organized thinker
- Deftly and diplomatically navigate complex interpersonal dynamics
Originally posted on Himalayas
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