Cafe/ Retail Manager

Job Details: Job Location: CRANES MILL RETIREMENT COMMUNITY - West Caldwell, NJ, Position Type: Full Time, Education Level: 2 Year Degree, Salary Range: $55000.00 - $63000.00Salary/year, Travel Percentage: Negligible, Job Category: Restaurant - Food Service, High-End Continuing Care Retirement Community Nutrition Management Services Company is seeking a hospitality-focused Café & Retail Manager to oversee daily café and retail operations within a high-end Continuing Care Retirement Community (CCRC). Reporting directly to the General Manager, this hands-on leader will create a welcoming, polished dining experience while supporting dining room service, the Pub dining area, catering, and special functions. Key Responsibilities Manage day-to-day café and retail operations, ensuring consistent food quality, attractive presentation, cleanliness, and attentive service. Build relationships with residents, learn their preferences, respond to requests, and resolve concerns with professionalism and care. Oversee merchandising, product displays, signage, and seasonal offerings to maintain an appealing retail environment and encourage sales. Train, coach, and supervise staff in hospitality, service standards, product knowledge, food safety, and point-of-sale procedures. Coordinate staff schedules and daily assignments to ensure appropriate coverage and efficient service. Support dining room and Pub management through floor supervision, staff coordination, and direct resident service. Assist with planning, setup, service, and breakdown for catering, resident celebrations, and special functions. Coordinate with culinary and management teams on menus, product availability, promotions, and service improvements. Monitor inventory, ordering, receiving, cash handling, and waste to support responsible cost control. Maintain compliance with food safety requirements, sanitation practices, and company standards. Qualifications: Qualifications Previous supervisory or management experience in café, retail food service, restaurants, hotels, senior living, or a similar hospitality setting. Strong commitment to personalized service and a warm, respectful approach to working with residents. Demonstrated ability to train staff, manage competing priorities, and lead by example. Strong communication, organizational, and problem-solving skills. Familiarity with merchandising, inventory management, and point-of-sale systems. Willingness to work a flexible schedule, including weekends, holidays, and special events as needed. We are looking for a visible, approachable leader who takes pride in the details and makes residents feel welcomed, recognized, and well cared for.