Odeko Verified

Food & Beverage, Logistics, Supply Chain, Software

Market Manager

Seattle, WAOnsiteFull TimeManager / Head$60,000–$65,000 /yrPosted 1 month ago

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Required skills

revenue goals
customer acquisition
customer accounts
independent coffee shop owners
onboard
supply delivery service
prospect database
client relationships
partnerships
customer relationship

Nice to have

coffee background

Role summary

Odeko is seeking a Seattle-based Market Manager to lead revenue generation within their city. This role involves acquiring new customers, growing existing accounts, and onboarding independent coffee shops to Odeko's supply delivery service. The Market Manager will own the full customer lifecycle, focusing on retention and expansion through upselling and product launches. Responsibilities include maintaining meticulous CRM records in Hubspot, collaborating with vendor partners on local events, and serving as a liaison between customers and internal teams to advocate for product improvements based on feedback. A passion for coffee and small businesses is essential, with a background in coffee being a plus. The role requires 2+ years of relevant sales, account management, or business development experience, or local coffee community leadership experience.

About Us

Odeko is the all-in-one operations and technology partner to more than 20,000 independent coffee shops, cafes and other food establishments.

Through the Odeko web portal and mobile app, customers can purchase supplies from hundreds of national and local brands, track ordering trends, finance equipment, and access insurance. Customers that use Odeko can increase their revenue, reduce their environmental footprint, and save significantly on their cost of goods and time spent on vendor management.

Odeko is on a mission to continuously develop technology to champion your neighborhood cafes, coffee shops, and other independent F&B establishments.

Local coffee shops and cafes are the backbone of any given community, and we’re here to help manage the day-to-day tasks with a platform so intuitive, it’s kinda like magic.

The Odeko team is diverse, passionate, and innovative. Our 400+ employees are spread across numerous departments and business lines, but are single-minded in our mission to develop technology to support the many needs of our customers. We believe that small businesses need support now more than ever, and that Odeko is uniquely positioned to provide that support.

The Market Manager Team is at the center of this! Market Managers are responsible for being the revenue leader in your city, representing the Odeko mission of supporting small businesses.

We are looking for a Seattle Market Manager to join our growing team. This person will be responsible for:

Achieving monthly revenue goals through new customer acquisition and growing existing customer accounts

Secure the commitment of independent coffee shop owners and successfully onboard them to Odeko’s local supply delivery service

Leverage Odeko’s data-driven prospect database to develop new client relationships that help drive high-speed growth of partnerships in the market

Own the customer relationship pre & post sales, with a focus on retention and expansion. This will be done through upselling, in person visits to the cafes and launching new products.

Work closely with our Operations and Support team to ensure day to day issues are resolved quickly

Keep meticulous records in our CRM tool (Hubspot), to report activity and conversations. This helps to enhance the customer experience in the customer’s journey with the rest of the Odeko Revenue team.

Work closely with Odeko’s vendor partners to collaborate in local coffee events and to conduct sampling campaigns for prospective customers

Serve as the primary liaison between customers and internal teams, representing customer interests and advocating for product or process enhancements based on their feedback

Continually develop your knowledge of local and national trends within the specialty coffee industry

About you:

2+ years of relevant sales/account management/business development experience OR local coffee community leadership experience

Experience discovering and closing sales opportunities and building client relationships

Self-directed and comfortable in a constantly evolving environment

Experience successfully managing a pipeline to achieve revenue targets

Experience in delivering client-focused solutions based on customer needs

Passion for coffee and small business. A background in coffee is a bonus!

This is an L2 role. Base compensation is between $60,000 - $65,000. On target earnings between $90,000 - $95,000.

What you’ll love about Odeko:

Fast-paced environment and growth opportunities - plenty of room for you to directly impact the company and enhance your career!

Competitive compensation, healthcare benefits, and opportunity for equity

Other great perks - Full lists of benefits available upon request

Odeko is proud to be a diverse, equitable, and inclusive employer. We encourage all to apply regardless of educational background, race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.

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