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Old Second National Bank Verified
Banking, Financial Services

Universal Banker Floater (Chicago, Bloomingdale, Carol Stream, Wheaton, Elgin)

Aurora, ILOnsiteFull TimeEntry-level (exp-based)Posted 1 month ago

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Required skills

  • Universal Banker
  • sales
  • customer service
  • account opening
  • account maintenance
  • cross-selling
  • Teller functions
  • cash handling
  • compliance
  • regulations

Nice to have

  • teller
  • personal banker

Role summary

Old Second is seeking a Universal Banker Floater to provide exceptional customer service and assist with all banking needs across multiple locations in the Chicago area. This role involves front-line customer service and sales, including opening/closing accounts, account maintenance, customer profiling for sales and cross-selling opportunities, and performing basic Teller functions. The Floater must be adaptable, meet sales and service goals, maintain compliance with banking regulations, and utilize sales software. A high school diploma and one year of related experience are required, with NMLS registration needed within 60 days. Prior banking or teller experience is preferred.

Who We Are

At Old Second, you're first! For more than 150 years, Old Second has consistently put businesses and individuals throughout the Chicago area first, and we're only getting started.

With great employees we've grown from a single location in the back of a general store to 50 locations and over $6 billion dollars in assets. At Old Second we embrace values that foster an environment of community and growth. Recently, we've been voted a Forbes Best-In-State Bank for Illinois by our customers. Be a part of something big as we continue our growth story together!

Engage customers daily and join Old Second as a Universal Banker Floater!

Position Overview

The Universal Banker Floater is highly visible and accessible to our customers, providing exceptional service and assisting customers with all of their banking needs. The Universal Banker performs front line customer service and sales including accurately opening and closing accounts, performing account maintenance, profiling customers for new sales and cross sell opportunities, and for performing basic Teller functions as needed.

The Floater must be able to work in multiple locations and business needs require. This role will be required to work in the following branch locations: Bloomingdale, Wheaton, Elgin, Carol Stream, Aurora (on occasion) and Chicago Taylor Street & North Avenue locations.

Essential Job Functions

  • Meets sales and service goals by actively engaging in Bank sales processes including profiling, building strong customer relationships, utilizing sales and customer service software, and participating in sales campaigns. Follows up with customers by phone or email.
  • Accurately opens, closes, and maintains customer accounts according to established policies and procedures. Understands material covered in Personal Banker training manuals.
  • Utilizes strong knowledge of Old Second products and services to advise new and existing customers of Old Second’s comprehensive portfolio of banking options. Begins to learn and apply knowledge to more complicated retail products including IRAs and loans.
  • Maintains a high level of customer service to assist the branch in obtaining the highest customer service ratings, including internal survey results.
  • Utilizes cross training as a Teller to fill in as needed behind the Teller line to handle basic transactions including cashing checks, processing deposits and withdrawals, and adhering to processes and procedures including balancing drawer.
  • Maintain working knowledge of all internal and legislated compliance and regulations including satisfactory completion of all annual training.
  • Responsible for Operational Accuracy and Compliance (ex. Records, TD Ops, BSA/Fraud/CTR’s, BAI, Signature Cards, CIP, Beneficial Ownership).
  • Maintains flexibility in work schedule including opening/closing branch as needed. Demonstrates willingness to fill in at other OSB locations as needed.

    • Minimum Requirements

  • High school diploma (or equivalent) and one year of related experience (banking, cash handling, customer service and/or sales, office, etc.); or equivalent combination of education and experience.
  • Must become licensed with NMLS registration within 60 days of assuming role and meet Bank training requirements.
  • Must work onsite to perform responsibilities of this position. Branch hours: Monday-Friday, 8am-6pm and Saturday, 8am-12pm.
  • Must be able to work in the following locations: Bloomingdale, Wheaton, Elgin, Carol Stream, Aurora (on occasion) and Chicago Taylor Street & North Avenue

    • Competencies

  • Demonstration of excellent customer service and professional communication.
  • Dedication to product promotion, sales referrals, and cross selling products/services.
  • Math and computer proficiency. Technical aptitude toward learning and utilizing bank software applications.
  • Basic understanding of banking, check processing, credits and debits.
  • Focus and organization during periods of high volume or interruption.
  • Reliable: dedication & commitment to work; follow-through on all tasks
  • Knowledge and compliance with bank rules and regulations.
  • Multi-task and follow-through on all responsibilities.

    • Preferred, but not required

  • Associate or bachelor’s degree preferred.
  • Prior experience as a teller or personal banker.

    • Compensation & Benefits

    Base pay: $18.10 - $22.50/hour. Travel reimbursement provided for travel beyond home branch (follows Old Second expense reimbursement policy). Old Second is committed to fair and equitable pay practices. Pay is dependent upon the pay range and the incumbent’s knowledge, skills and experience.

    Variable pay: Eligible to participate in the Retail Incentive Plan. Payment varies based upon sales performance.

    Benefits: How We Support You - Old Second

    Thanks for considering Old Second!

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