Building Materials, Manufacturing, Construction

Customer Service Representative

Indianapolis, INOnsiteFull TimePosted 9 days agoVisa sponsorship available

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Required skills

customer communications
distribution centers
order processing
issue resolution
customer experience
phone
email
chat
shipment status
inventory availability

Nice to have

AS400/XSurpass

Role summary

The Customer Service Representative manages customer communications via phone, email, and chat, supporting distribution center operations. Responsibilities include processing orders, providing shipment and inventory updates, resolving customer concerns, and ensuring a quality customer experience. Requires a high school diploma, 2+ years of customer service/logistics experience, strong communication skills, and proficiency with Microsoft Office. Experience with AS400/XSurpass is a plus. The role operates in a fast-paced environment within the manufacturing, distribution, logistics, or supply chain industry.

Come Join Us!

From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.

Start your journey with OBE and help us build the future.

What You'll Will Get To Do

The Customer Service Representative is responsible for managing customer communications through phone, email, and chat channels while supporting the operational activities of assigned distribution centers. This role serves as a key communication link between customers, operations, transportation, inventory, and internal support teams to ensure accurate order processing, timely issue resolution, and quality customer experience.

Job Responsibilities

Manage inbound and outbound customer communication through phone, email, and chat platforms.

Process customer orders, order updates, enter orders, delivery inquiries, and service requests.

Coordinate with distribution center personnel to provide shipment status, inventory availability, lead times, and delivery updates.

Monitor customer orders from entry through fulfillment and delivery completion.

Resolve customer concerns and escalate complex issues as appropriate.

Qualification Requirements

High school diploma or equivalent required; associate or bachelor’s degree preferred

2+ years of customer service, call center, logistics, or distribution support experience

Strong written and verbal communication skills

Experience with AS400/XSurpass is beneficial but not required

Proficiency with Microsoft Office applications

Ability to work in a fast-paced operational environment

Manufacturing, distribution, logistics, or supply chain industry experience

What OBE Offers You

Benefits that benefit you – industry competitive benefits at the lowest cost to the employee

Work-life balance – PTO and holidays, including floating holidays you can choose

Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses

Training – We will equip you with the knowledge and skills you need to succeed

OBE Privacy Policy

OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.

Ready to apply?

You'll be redirected to Oldcastle BuildingEnvelope's application page.

Customer Service Representative

Is this role right for you?

Required skills

Nice to have

Role summary

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