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Building Materials, Manufacturing, Construction

Customer Service Rep

Houston, TXOnsiteFull TimePosted 21 days agoVisa sponsorship available

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Required skills

  • customer communication
  • order processing
  • issue resolution
  • shipment status
  • inventory availability
  • delivery updates
  • customer concerns
  • Microsoft Office

Nice to have

  • manufacturing industry experience
  • distribution industry experience
  • logistics industry experience
  • supply chain industry experience

Role summary

The Customer Service Representative manages customer communications via phone, email, and chat, supporting distribution center operations. This role acts as a liaison between customers and internal teams to ensure accurate order processing, timely issue resolution, and a positive customer experience. Responsibilities include processing orders, providing shipment and inventory updates, and resolving customer concerns. A high school diploma is required, with an associate or bachelor's degree preferred. Two years of experience in customer service, call center, logistics, or distribution support is necessary, along with strong communication skills and proficiency in Microsoft Office.

Come Join Us!

From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.

Start your journey with OBE and help us build the future.

What You'll Will Get To Do

The Customer Service Representative is responsible for managing customer communications through phone, email, and chat channels while supporting the operational activities of assigned distribution centers. This role serves as a key communication link between customers, operations, transportation, inventory, and internal support teams to ensure accurate order processing, timely issue resolution, and quality customer experience.

Job Responsibilities

  • Manage inbound and outbound customer communication through phone, email, and chat platforms.
  • Process customer orders, order updates, enter orders, delivery inquiries, and service requests.
  • Coordinate with distribution center personnel to provide shipment status, inventory availability, lead times, and delivery updates.
  • Monitor customer orders from entry through fulfillment and delivery completion.
  • Resolve customer concerns and escalate complex issues as appropriate.

    • Qualification Requirements

  • High school diploma or equivalent required; associate or bachelor’s degree preferred
  • 2+ years of customer service, call center, logistics, or distribution support experience
  • Strong written and verbal communication skills
  • Experience managing phone and email customer interactions
  • Proficiency with Microsoft Office applications
  • Ability to work in a fast-paced operational environment
  • Manufacturing, distribution, logistics, or supply chain industry experience

    • What OBE Offers You

  • Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
  • Work-life balance – PTO and holidays, including floating holidays you can choose
  • Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
  • Training – We will equip you with the knowledge and skills you need to succeed

    • OBE Privacy Policy

    OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.

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