Building Materials, Manufacturing, Construction

Will Call Customer Service Rep (CRL)

Secaucus, NJOnsiteFull TimeEntry-level (exp-based)Posted 19 days agoVisa sponsorship available

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Required skills

customer service
will call
order processing
payment processing
multi-line telephone
customer interactions
database management
team environment
prioritize
independent thinking

Nice to have

C.R. Laurence products

Role summary

The Will Call Customer Service Representative (CSR) provides exceptional customer service to C.R. Laurence customers, leveraging in-depth product knowledge to offer solutions and create unique experiences. Responsibilities include processing orders and payments accurately and efficiently, managing customer interactions and accounts, and providing general administrative support in a fast-paced environment. This role acts as a company ambassador, requiring strong communication, organizational, problem-solving, and conflict-resolution skills, with a minimum of 1 year of office support experience in a customer service role.

Come Join Us!

From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.

Start your journey with OBE and help us build the future.

What You'll Will Get To Do

The Will Call Customer Service Rep provides exceptional customer service to all C.R. Laurence customers. Through the detailed understanding of all C.R. Laurence products, the CSR offers solutions and facilitates a unique experience to all internal and external customers. In addition, completes general administrative support while in a hectic and fast passed environment. This position serves as an ambassador to the company and will be the face of the company through daily interactions.

Job Responsibilities

Maintain broad knowledge of clients, products and services.

Document customer interactions and transactions

Listen attentively to customer needs and concerns; demonstrate empathy

Accurately process over-the-counter, phoned, faxed and e-mailed orders accurately and in a timely manner

Receive and process payments of Will Call customers as well as over the phone (cash, debit, etc.)

Answer multi-line telephone in a professional manner

Face to face customers interactions

Develop and maintain professional and productive business relationships with your internal and external customers that result in a clear definition and understanding of their service requirements and expectations.

Respond to all inquiries in a prompt, professional, and courteous manner between internal working associates, manufacturers, and customers

Build sustainable relationships and trust with customer accounts through open and interactive communication

Go the extra mile to engage customers, adapt and respond to different types of customer requirements or requests

Customer database management - Maintain records of customer interactions, process customer accounts and file documents

Other duties as assigned

Qualification Requirements

1 year of office support experience in a customer service role

High School diploma or equivalent

Ability to work in a fast-paced, team environment

Organized and able to keep others organized with ability to prioritize effectively

Must be able to communicate effectively and conduct yourself professionally, with excellent written and verbal communications

Demonstrate critical thinking and independent thinking skills to anticipate and resolve issues

Utilizes strong time management and organizational skills to successfully multi-task

Maintain business poise and professionalism under stressful situations

Handle difficult situations and dissatisfied customers in a calm and professional manner.

Able to read and perform simple mathematical calculations

Position Pay Range$20.50—$21 USD

What OBE Offers You

Benefits that benefit you – industry competitive benefits at the lowest cost to the employee

Work-life balance – PTO and holidays, including floating holidays you can choose

Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses

Training – We will equip you with the knowledge and skills you need to succeed

OBE Privacy Policy

OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.

Ready to apply?

You'll be redirected to Oldcastle BuildingEnvelope's application page.

Will Call Customer Service Rep (CRL)

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Required skills

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