Building Materials, Manufacturing, Construction

Customer Service Representative 1 - Glass Facility

Schofield, WIOnsiteFull TimeEntry-level (exp-based)Posted 2 months agoVisa sponsorship available

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Required skills

customer service
data entry
order processing
phone
fax
email
computer experience
numeric input
listening skills
problem solver

Nice to have

glass manufacturing
client knowledge
product knowledge
service knowledge

Role summary

The Customer Service Representative will provide excellent customer service by documenting interactions, processing orders and quotes accurately, and responding promptly to customer inquiries. This role requires strong attention to detail, a solid work ethic, reliability, and problem-solving abilities. Responsibilities include maintaining client and product knowledge, data entry for orders, answering phones, and communicating delivery expectations. The ideal candidate has 1-2 years of customer service experience, computer proficiency with accurate numeric input, and strong organizational and listening skills.

Come Join Us!

From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.

Start your journey with OBE and help us build the future.

What You’ll Get to Do

The Customer Service Representative is focused on providing excellent customer service to clients of the organization. This is assured by documenting customer interactions and transactions, accurately processing quotes and orders through data entry, providing a timely response to customer calls and reports to the Customer Service Manager.

This role is perfect for an individual who has an attention to detail (safety, quality, efficiency) strong work ethic/reliability and is a problem solver. A vital member of the Customer Service Department, this is an opportunity to build a career with an industry leader.

Job responsibilities include:

Maintain a broad knowledge of clients, products and services of the organization.

Document customer interactions and transactions.

Accurately process phoned, faxed and emailed quotes and orders in accordance with cut off times and other time constraints that may exist.

Data entry of faxed, emailed, and phoned in orders for production.

Answer the phone in 3 rings or less and direct callers to appropriate departments.

Aid co-workers as needed.

Communicate with customers to determine expected delivery date and time.

What We Are Looking For

Must be at least 18 years of age.

Must have 1-2 years of prior customer service experience.

Must have computer experience and accuracy in numeric input.

Must have strong organizational and listening skills.

Ability to read, understand, and communicate.

Ability to work independently and prioritize work with deadlines; ability to work overtime when required.

What OBE Offers You

Benefits that benefit you – industry competitive benefits at the lowest cost to the employee

Work-life balance – PTO and holidays, including floating holidays you can choose

Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses

Training – We will equip you with the knowledge and skills you need to succeed

OBE Privacy Policy

OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.

Ready to apply?

You'll be redirected to Oldcastle BuildingEnvelope's application page.

Customer Service Representative 1 - Glass Facility

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Required skills

Nice to have

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