Building Materials, Manufacturing, Construction

Customer Service Representative

Fremont, CAOnsiteFull TimePosted 1 month agoVisa sponsorship available

Is this role right for you?

Upload your resume and get a skill-by-skill breakdown — see exactly where you match, where you're close, and what to highlight. Not a mystery percentage.

Get a tailored resume highlighting what this role needs.

Required skills

MS Word
MS Excel
Office Skills
Organized
Prioritize workload
Communicate effectively
Professionally
Architectural drawings
Specifications
Customer request for pricing

Nice to have

Product knowledge
Service knowledge
Client knowledge
Order processing
Issue resolution
Data entry

Role summary

The Customer Service Representative is responsible for providing product/service information, processing orders, and resolving customer issues. This role requires strong MS Office skills, excellent communication and organizational abilities, and a problem-solving mindset. Key duties include documenting interactions, accurately processing orders via phone, fax, and email, and communicating delivery expectations. The ideal candidate is a self-starter with attention to detail and the ability to work with minimal supervision.

Come Join Us!

From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.

Start your journey with OBE and help us build the future.

What You’ll Get to Do

The Customer Service Representative is focused on providing product/service information, processing orders, resolving issues, and reports to the Customer Service Manager.

This role is perfect for an individual who has an attention to detail (safety, quality, efficiency) strong work ethic/reliability and is a problem solver. A vital member of the Customer Service Department, this is an opportunity to build a career with an industry leader.

Job responsibilities include:

Maintain a broad knowledge of clients, products and services of the organization.

Document customer interactions and transactions.

Accurately process phoned, faxed and emailed quotes and orders in accordance with cut off times and other time constraints that may exist.

Data entry of faxed, emailed, and phoned in orders for production.

Communicate with customers to determine expected delivery date and time.

What We Are Looking For

Must have a strong MS Word and Excel Office Skills.

Organized with the ability to handle numerous projects and prioritize workload.

Must be able to communicate effectively and professionally, both verbally and in writing.

Ability to read and understand architectural drawings, specifications, and customer request for pricing.

Self-starter with the ability to work with minimal supervision with solid memory retention and focus.

What OBE Offers You

Benefits that benefit you – industry competitive benefits at the lowest cost to the employee

Work-life balance – PTO and holidays, including floating holidays you can choose

Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses

Training – We will equip you with the knowledge and skills you need to succeed

OBE Privacy Policy

OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.

Ready to apply?

You'll be redirected to Oldcastle BuildingEnvelope's application page.

Customer Service Representative

Is this role right for you?

Required skills

Nice to have

Role summary

Similar roles

See how RiseMe works