Store Advisor, Dallas Southlake

SouthlakeOnsiteFull TimeEntry-level (exp-based)Posted 2 months ago

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Required skills

retail
hospitality
customer-facing
growth mindset
resilient
coachable
reliable
accountable
communication skills
team-first spirit

Nice to have

Cloud CX Premium
5 Steps of Service
try-on rituals
product education
visual standards
community engagement

Role summary

The Store Advisor is a brand ambassador responsible for creating a premium, individualized fan experience in-store. This role focuses on mastering the Cloud CX Premium service model and delivering exceptional service with authenticity to drive brand loyalty. Key responsibilities include supporting guest interactions through personalized product education, executing daily operational tasks with attention to detail, maintaining visual standards, and managing inventory. The role also involves community engagement and collaborative teamwork. A background in retail, hospitality, or customer-facing environments with at least 1 year of experience is required, along with a growth mindset, strong communication, reliability, and a team-first spirit. Ability to work nights, weekends, and holidays is necessary.

In short:

As the Store Advisor, you will be the brand ambassador and primary creator of our premium, individualized fan experience in-store. You will master the fundamentals of our Cloud CX Premium service model focused on a detail-oriented approach to make every guest feel genuinely welcomed.

Reporting to the Store Leader on the Retail team, you will support the retail function by demonstrating a high-level of excellence through service with authenticity. Your contribution ensures our premium service standards drive brand loyalty and honors our mission to ignite the human spirit through movement.

Your Mission:

Deliver a premium, individualized fan experience by mastering our Cloud CX philosophy and executing the 5 Steps of Service to drive long-term brand loyalty

Support guest interactions through elevated try-on rituals and personalized product education to resolve hesitations and ensure a seamless shopping journey

Execute daily operational tasks with meticulous attention to detail, maintaining premium visual standards and accurate inventory management to reflect On’s global positioning

Support On’s unique market position through community engagement and collaborative teamwork, ensuring clear communication to start and finish every shift together

Your Story:

You bring 1+ years of experience in retail, hospitality, or customer-facing environments where delivering a quality experience is a priority

You possess a growth mindset and a passion for learning, with a proven ability to remain resilient and coachable when learning new products or processes

You are highly reliable and accountable, with a record of consistent performance and strict adherence to retail standard operating procedures

You demonstrate strong communication skills and a team-first spirit, ensuring collective goals are met through active engagement and asking clarifying questions

You approach every task with a meticulous eye for detail, recognizing that premium retail success is found in the quality of execution and personal presentation

Ability to work night shifts, weekends and some holidays

Your Team

Our Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe. We believe in creating immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences. As a team, we value authenticity, collaboration, and a relentless drive for excellence.

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