
Pharmacy Claims Adjudication Specialist
Required skills
- Pharmacy Claims Adjudication
- CPR+
- Pharmacy Technician
- Utah Pharmacy Technician
- State Board of Pharmacy
- PBM
- Medical Contracts
- Medicare
- Medicaid
- Commercial Insurance
Nice to have
- technical school
- PTCB
- Specialty pharmacy experience
- Foundation Funding
Role summary
We are seeking a Pharmacy Adjudication Specialist for a Full-Time, remote/hybrid position at our specialty oncology pharmacy. The role involves adjudicating pharmacy claims, resolving third-party rejections, ensuring accuracy according to coordination of benefits, and communicating with patients and providers regarding claim issues and medication delivery delays. Key responsibilities include patient setup in CPR+, managing copay cards, and handling funding-related adjudications. A High School Diploma/GED, 2+ years of pharmacy/healthcare claims experience, and knowledge of pharmacy billing, PBM/medical contracts, insurance plans (Medicare, Medicaid, commercial), and NCPDP rejections are required. Active Utah Pharmacy Technician credentials are a must for remote work. Desired qualifications include an Associate degree, specialty pharmacy experience, and Certified Pharmacy Technician (PTCB) certification.
- Medical; Dental; Vision
- 401k with a match
- Paid Time Off and Paid Holidays
- Tuition Reimbursement
- Company paid benefits – life; and short and long-term disability
- Practices first call resolution to help health care providers and patients with their pharmacy needs, answering questions and requests.
- Provides thorough, accurate and timely responses to requests from pharmacy operations, providers and/or patients regarding active claims information..
- Ensures complete and accurate patient setup in CPR+ system including patient demographic and insurance information.
- Adjudicates pharmacy claims for prescriptions in active workflow for primary, secondary, and tertiary pharmacy plans and reviews claim responses for accuracy before accepting the claim.
- Contacts insurance companies to resolve third-party rejections and ensures pharmacy claim rejections are resolved to allow for timely shipping of medications. Performs outreach calls to patients or providers to reschedule their medication deliveries if claim resolution cannot be completed by ship date and causes shipment delays
- Ensures copay cards are only applied to claims for eligible patients based on set criteria such as insurance type (Government beneficiaries not eligible)
- Manages all funding related adjudications and works as a liaison to Onco360 Advocate team.
- Assists pharmacy team with all management of electronically adjudicated claims to ensure all prescription delivery assessments are reconciled and copay payments are charged prior to shipment.
- Serves as customer service liaison to patients regarding financial responsibility prior to shipments, contacts patients to communicate any copay discrepancy between quoted amount and claim and collects payment if applicable.
- Documenst and submit requests for Patient Refunds when appropriate.
- Maintain a safe and clean pharmacy by complying with procedures, rules, and regulations and compliance with professional practice and patient confidentiality laws.
- Contributes to team effort by accomplishing related tasks as needed and other duties as assigned.
- Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.
- Education/Learning Experience
- Required: High School Diploma or GED. Previous Experience in Pharmacy, Medical Billing, or Benefits Verification, Pharmacy Claims Adjudication
- Desired: Associate degree or equivalent program from a 2 year program or technical school, Certified Pharmacy Technician, Specialty pharmacy experience
- Work Experience
- Required: 2+ years experience in Pharmacy/Healthcare Setting or pharmacy claims experience
- Desired: 3+ years experience in Pharmacy/Healthcare Setting or pharmacy claims experience
- Skills/Knowledge
- Required: Pharmacy/NDC medication billing, Pharmacy claims resolution, PBM and Medical contracts, knowledge/understanding of Medicare, Medicaid, and commercial insurance, NCPDP claim rejection resolution, coordination of benefits, pharmacy or healthcare-related knowledge, knowledge of pharmacy terminology including sig codes, and Roman numerals, brand/generic names of medication, basic math and analytical skills, Intermediate typing/keyboarding skills
- Desired: Knowledge of Foundation Funding, Specialty pharmacy experience
- Licenses/Certifications
- Required: Registration with Board of Pharmacy as required by state law
- Desired: Certified Pharmacy Technician (PTCB)
- Behavior Competencies
- Required: Independent worker, good interpersonal skills, excellent verbal and written communications skills, ability to work independently, work efficiently to meet deadlines and be flexible, detail-oriented, great time-management skills
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