Manager, Commercial Fuel Quality & Advocacy

#WeAreONEOK – Fortune 500 company. 100+ years in business. Leading midstream service provider. Safety first. Sustainable operations. Environmentally responsible. Employee focused.

JOB SUMMARY

Job Profile Summary
Lead ONEOK’s enterprise-wide Commercial Fuel Advocacy function and enterprise-level quality programs that protect refined product integrity, support regulatory compliance, optimize product quality margin, and improve asset performance, reliability, and commercial outcomes across pipeline, terminal, facility, and operational environments. As ONEOK’s subject matter expert in refined products fuel advocacy, fuel quality, and related analytical services, this role develops, implements, and continuously improves quality strategies and frameworks that enable the efficient movement of refined petroleum products and other liquid fuels while aligning with business objectives, regulatory requirements, and operational standards.

The Manager will be an advocate for formulating industry policy at the state and federal levels through proactive engagement with various trade associations. Proactively attend technical and regulatory meetings and seek opportunities to broaden understanding of industry issues impacting ONEOK’s refined products business. In addition, strengthen relationships with customers, refiners and trade associations to enhance system performance, uphold ONEOK’s standards across all refined products operations and ensure ONEOK remains well-positioned to influence industry discussions and adapt to evolving regulatory and technical landscapes. 

This position will lead one direct report, the Supervisor, Fuel Advocacy, who in turn leads the Quality Control Analyst, and is ideal for a collaborative, technically skilled people leader who is passionate about developing talent. The Manager will coach and manage performance, establish priorities, allocate work based on business and operational needs, and provide technical guidance in product quality practices, analysis, and issue resolution. By fostering an accountable, collaborative, and continuous improvement-oriented environment, the Manager will strengthen team capabilities while advancing innovative solutions that support ONEOK’s operational and commercial objectives.

Essential Functions and Responsibilities

Regulatory Guidance, Industry Advocacy, and Risk Management

• Serve as ONEOK’s subject matter expert in refined products fuel advocacy, representing the company’s interests in technical, industry, and regulatory forums.

• Advocate for the development of state and federal industry policy through proactive engagement with trade associations and collaboration with Government Relations, Legal, and Fuels Compliance.

• Guide the interpretation and application of fuel quality regulations and technical requirements in coordination with Legal and Fuels Compliance to support consistent, compliant business practices.

• Lead customer waiver governance, coordinating technical evaluation and appropriate internal review to protect product integrity and support regulatory compliance.

• Ensure alignment with regulatory requirements, company policies, and industry standards, and support audit readiness and compliance initiatives related to operational quality and performance.

• Identify and mitigate risks related to product quality, asset performance, operational quality, and commercial processes, partnering with ESH, Compliance, and Risk teams to align quality programs with enterprise risk management strategies.

• Proactively attend technical and regulatory meetings, monitor emerging issues, and broaden understanding of developments affecting ONEOK’s refined products business.

• Maintain ongoing curiosity and a commitment to continuous learning so ONEOK remains well-positioned to influence industry discussions and adapt to evolving regulatory and technical landscapes.
  

Fuel Quality Strategy and Governance

• Lead development and execution of enterprise-wide fuel quality strategies and quality programs that uphold ONEOK’s standards, protect refined product integrity, optimize product quality margin, and align with asset optimization and commercial objectives.

• Establish and maintain quality standards, frameworks, and governance processes, ensuring consistent quality practices, processes, and performance expectations across assets, operations, and business units.

• Provide subject matter expertise on fuel quality and analytical services-related matters necessary to accommodate refined petroleum and other liquid fuel movements throughout the system.

• Guide the evaluation and resolution of product quality issues that limit commercial opportunities, system performance, or operational efficiency, in collaboration operational stakeholders.

• Support seasonal product transitions by coordinating technical guidance and quality requirements with commercial, compliance, and operational stakeholders.

• Support integration activities related to acquisitions to ensure consistent quality standards and processes.

Data Analytics and Performance Insights

• Lead analysis of product quality, performance, and operational data to identify trends, risks, and improvement opportunities.

• Manage key quality information systems and ensure data integrity and alignment across systems supporting quality management and asset optimization activities.

• Develop and support reporting frameworks, dashboards, and key performance indicators (KPIs).

• Translate complex data into actionable insights that drive operational and commercial decision-making.
  

Commercial Consultation and Stakeholder Engagement

• Serve as a key advisor to senior leadership on fuel quality, fuel advocacy, performance, and asset optimization strategies.

• Serve as an internal consultant on projects and contracts, identifying fuel quality considerations, addressing technical constraints, and helping stakeholders create commercial and operational value.

• Influence decision-making across Commercial, Operations, Engineering, and Compliance functions.

• Collaborate with Government Relations, Legal, Fuels Compliance, Analytical Services, and commercial and operational stakeholders, building strong cross-functional partnerships that drive alignment and execution.

• Strengthen relationships with customers, refiners, and trade associations to address shared quality challenges, advance industry discussions, and enhance system performance.

• Communicate program outcomes, risks, and opportunities to leadership and stakeholders, translating complex technical and regulatory issues into clear business implications and actionable guidance.
  

People Leadership and Development

• Lead one direct report, the Supervisor, Fuel Advocacy, coaching and managing performance and providing development opportunities that strengthen technical, regulatory, and advocacy capabilities; support the Supervisor in leading and developing the Quality Control Analyst. 

• Establish priorities and allocate work based on business and operational needs, ensuring team members understand their responsibilities, the value of their work, and its alignment with company goals.

• Provide technical guidance in product quality practices, analysis, and issue resolution.

• Cultivate an accountable, collaborative, and continuous improvement-oriented team culture grounded in technical excellence, curiosity, and continuous learning.

• Support knowledge sharing and professional development to strengthen team capabilities and advance innovative solutions that support ONEOK’s operational and commercial objectives.
  

Education

• Bachelor’s degree in, Business, Economics, Political Science, Public Policy, or a related field typically required

• Master’s degree preferred
  

Work Experience

• 10+ years of experience in product quality, commercial, fuels compliance, operations , or a related field typically required

• Experience leading enterprise-level programs or initiatives

• Experience in oil and gas, energy, or industrial operations preferred

• Equivalent industry experience may be considered

Knowledge, Skills and Abilities

• Ability to: communicate effectively orally and in writing in English
• Ability to: communicate effectively with supervisors, co-workers, internal and external customers
• Ability to: work under time pressure, tight deadlines and interruptions
• Ability to: use a personal computer with the Windows® operating system to complete time sheets, send and receive e-mail, and access information posted on the Company’s intranet
• Ability to: follow instructions or standard procedures
• Ability to: compile and/or examine information and select the best action from defined alternatives
• Ability to: organize and/or analyze information and identify solutions from a range of alternatives
• Ability to: deal with complex issues which require substantial analysis or independent judgment
• Ability to: deal with highly complex and/or sensitive issues where no existing policies or precedents apply
• Ability to: provide 24 hours per day/7 days per week on-call support, as needed

Licenses and Certifications

• None required

Strength Factor Rating - Physical Demands/Requirements

• Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Strength Factor Description - Physical Demands/Requirements

• Standing: Remaining on one's feet in an upright position at a work station without moving about (Occasionally)
• Walking: Moving about on foot (Frequently)
• Sitting: Remaining in a seated position (Constantly)
• Lifting: Raising or lowering an object from one level to another (includes upward pulling) (Occasionally)
• Carrying: Transporting an object, usually holding it in the hands or arms, or on the shoulder (Occasionally)
• Pushing: Exerting force upon an object so that the object moves away from the force (Occasionally)
• Pulling: Exerting force upon an object so that the object moves toward the force (includes jerking) (Occasionally)
• Climbing: Ladders, Stairs (Occasionally)
• Balancing: Maintaining body equilibrium to prevent falling (Occasionally)
• Stooping: Bending the body downward and forward by bending the spine at the waist (Occasionally)
• Kneeling: Bending the legs at the knees to come to rest on the knee or knees (Occasionally)
• Crouching: Bending the body downward and forward by bending the legs and spine (Occasionally)
• Crawling: Moving about on the hands and arms in any direction (Occasionally)
• Reaching: Extending hands and arms in any direction (Constantly)
• Handling: Seizing, holding, grasping, turning or otherwise working with the hand or hands (Manual Dexterity) (Constantly)
• Fingering: Picking, pinching or otherwise working with the fingers primarily (Finger Dexterity) (Constantly)
• Feeling: Perceiving such attributes of objects/materials as size, shape, temperature, texture, movement or pulsation by receptors in the skin, particularly those of the finger tips (Constantly)
• Talking: Expressing or exchanging ideas/information by means of the spoken word (Frequently)
• Hearing: Perceiving the nature of sound by the ear (Frequently)
• Tasting/Smelling: (Occasionally)
• Near Vision: Clarity of vision at 20 inches or less (Constantly)
• Far Vision: Clarity of vision at 20 feet for more (Frequently)
• Depth Perception: Three-dimensional vision; ability to judge distances and spatial relationships so as to see objects where and as they actually are (Frequently)
• Vision: Color - The ability to identify and distinguish colors (Constantly)

Working Conditions/Environment

• Employee is subject to inside and outside environmental conditions

Working Conditions

• Well lighted, climate controlled areas (Frequently)
• Outdoor weather conditions (Occasionally)
• Dust, fumes, gases (Occasionally)
• Frequent repetitive motion (Constantly)
• CRT (Computer Monitor(s)) (Constantly)

Travel

Driving

• Based on assigned tasks, employee may be assigned a company vehicle requiring the applicable driver's license

ONEOK is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, sex, pregnancy, sexual orientation, age, religion, creed, national origin, gender identity, disability, military/veteran status, genetic information or any other categories protected by applicable law.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of ONEOK.

ONEOK is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation email HRSolutions@ONEOK.com or call 1-855-663-6547​.

Expected Salary Range