Patient Care Coordinator - Ashland

Mission | Empowering healthier lives by making root-cause medicine accessible to everyone.

Vision | Leading a new era of healthcare where root-cause medicine is the standard of care.

Our Company: At OnePeak Medical, we are a team of dedicated caregivers who are passionate about providing exceptional healthcare services. Our mission is to redefine primary care by offering innovative, integrated health solutions aimed at optimizing wellbeing. We seek individuals who share our commitment to innovation and growth and empower our frontline healthcare providers with the latest resources to excel in their roles.

Interested in learning why functional medicine is transforming primary care? Read our white paper on Evidence, Patient Demand, and the Rise of Functional Medicine to explore the research, growing patient demand, and the future of whole-person healthcare. - A New Era of Primary Care: Evidence, Patient Demand, and the Rise of Functional Medicine

Job Summary:

As a Patient Care Coordinator, you will be the initial point of contact for patients and visitors, whether in person or over the phone. Your role is pivotal in maintaining high patient satisfaction through the delivery of exceptional customer service.

Duties and Responsibilities:

Provide outstanding customer service, offering a warm and positive welcome to patients and visitors, both in person and via phone.

Ensure accurate listing of the Primary Care Provider (PCP) in the patient's chart.

Adhere to all OnePeak Medical policies and procedures as outlined in the Employee Handbook, including maintaining the confidentiality of restricted areas, key-less entry codes, and computer system passwords.

Manage a multi-line telephone system, routing calls, addressing general inquiries, and scheduling patient appointments.

Register patients and update their demographic and insurance information, as well as the patient portal.

Scrutinize schedules to guarantee accuracy in appointments and visit preparedness.

Always verify the accuracy of patient information during appointment scheduling, informing patients of any required documentation changes.

Confirm the correctness and update the method of payment (insurance or cash pay) at each appointment.

Collect payments when necessary, including copays, outstanding balances, or no-show fees, and document them in the EPM. If a patient cannot pay, document the reason.

Maintain the reception desk, waiting areas, and office files.

Utilize problem-solving and conflict-resolution skills when addressing patient complaints, directing them to appropriate leadership when necessary.

Attend department and clinical meetings as scheduled.

Complete end-of-day responsibilities.

Fulfill any additional responsibilities as required to support OnePeak Medical

Skills and Qualifications:

Demonstrate OnePeak values (Teamwork, Informed, Respect, Balance, Excellence).

Hold oneself accountable for achieving measurable, high-quality, timely, and cost-effective results.

Exhibit excellent customer service and teamwork skills, fostering a welcoming and positive atmosphere.

Effectively communicate with patients, staff, and providers.

Display confidence and skill knowledge.

Uphold company core values and treat others with respect.

Possess good judgment, making timely and sound decisions.

Embrace an attitude of continuous improvement.

Demonstrate strong interpersonal skills and professionalism.

Excel in listening, with a willingness to accept constructive feedback.

Maintain strict adherence to patient confidentiality standards as outlined by HIPAA.

Manage time effectively, with the ability to multitask, prioritize, and organize workloads.

Thrive in a fast-paced environment.

Be flexible and able to meet business needs, potentially involving travel to other clinics.

If required, possess a valid driver's license, and maintain a personal vehicle in compliance with state laws and insurance requirements.

Education and Experience:

High school diploma or equivalent – required

6 months of customer service experience – required

6 months of front desk reception or scheduling experience in a medical office – strongly preferred

Prior PM/EHR experience – strongly preferred

Proficiency in Microsoft Office Suite – strongly preferred

Computer/Tech Savvy – strongly preferred

Knowledge and experience with medical billing and insurance payors, including Medicare, Medicaid, Private Insurance, and Managed Care Programs – strongly preferred

Physical Requirements:

Move supplies up to 25 lbs

Lift equipment up to 25 lbs

Standing and walking 50% of time

Typing and sitting 50% of time

Salary Range for this Role $18.54—$21.82 USD

Benefits (for Full-Time Employees):

Medical, Dental, Vision, and Life Insurance

401(k) Retirement Plan with Company Match

Voluntary LTD, FSA, Accident, Critical Illness

Paid Time Off and Paid Holidays

Employee and Family Discounts

Paid Parental Leave