Practice Manager - Medford Hillcrest

Mission | Empowering healthier lives by making root-cause medicine accessible to everyone.

Vision | Leading a new era of healthcare where root-cause medicine is the standard of care.

Our Company: At OnePeak Medical, we are a team of dedicated caregivers who are passionate about providing exceptional healthcare services. Our mission is to redefine primary care by offering innovative, integrated health solutions aimed at optimizing wellbeing. We seek individuals who share our commitment to innovation and growth and empower our frontline healthcare providers with the latest resources to excel in their roles.

Interested in learning why functional medicine is transforming primary care? Read our white paper on Evidence, Patient Demand, and the Rise of Functional Medicine to explore the research, growing patient demand, and the future of whole-person healthcare. - A New Era of Primary Care: Evidence, Patient Demand, and the Rise of Functional Medicine

JOB SUMMARY

At OnePeak Medical, we are redefining primary care. Our mission is to deliver a personalized, integrative care model that combines traditional and functional medicine to address the root causes of illness and empower patients to live healthier, more vibrant lives. Our multidisciplinary team supports patients through advanced diagnostics, hormone optimization, nutrition, lifestyle coaching, and evidence-based therapies.

The Practice Manager is responsible for the overall success of clinic operations, team performance, patient experience, and financial health across their assigned site(s). This is a one-site-to-multi-site operational leadership role responsible for ensuring high-quality, efficient, and patient-centered operations across clinics within a defined geographic area.

Reporting to the Regional Practice Director, the Practice Manager directly oversees Assistant Practice Managers and clinic staff, serving as a hands-on coach, resource, and problem-solver for clinic teams. This leader maintains consistency across locations while supporting each clinic's unique operational needs. Success in this role requires a strong leadership presence, deep understanding of clinic workflows, and the ability to translate strategic goals into real-time execution.

This role champions OnePeak's mission, models leadership expectations, and ensures the clinic operates safely, efficiently, and in alignment with organizational goals. The Practice Manager performs the full scope of this role with progressive support and coaching from the Regional Practice Director.

RESPONSIBILITIES AND DUTIES

Clinic Operations & Workflow Leadership

Lead daily clinic operations to ensure smooth workflows, timely documentation, efficient provider schedules, and consistent readiness of the clinic environment

Drive operational excellence by reinforcing standardized processes, ensuring supply management, and maintaining an organized, safe, and compliant facility

Anticipate needs, identify issues early, and implement solutions that improve efficiency and patient flow

Provide direct leadership, coaching, and performance oversight to Assistant Practice Managers, ensuring consistent execution of clinic standards across all assigned locations

People Leadership & Culture

Recruit, train, schedule, and support clinic staff to deliver an exceptional OnePeak experience

Build a positive, inclusive, bias-aware workplace that reflects OnePeak's values and leadership expectations

Provide coaching, feedback, and accountability for performance, engagement, and professional growth — for both Assistant Practice Managers and clinic staff

Cultivate team cohesion through consistent communication, daily MESS huddles, and structured check-ins

Patient & Provider Experience

Serve as the primary point of contact for elevated patient concerns, resolving issues with professionalism and empathy

Support providers by ensuring schedule optimization, operational readiness, and responsive problem-solving

Promote a high-touch service experience that strengthens loyalty, improves access, and elevates patient satisfaction

Coordinate and support provider onboarding

Financial Stewardship & Performance

Manage clinic resources responsibly to support strong financial performance and sustainable growth

Monitor core operational KPIs (e.g., visit volume, schedule utilization, staffing ratios, overtime control, and service metrics), with attention to trends and action steps

Support achievement of key financial goals, including patient volume expectations, labor efficiency, and clinic-level budget targets

Ensure accurate and timely payroll processing, timecard approvals, and protocol adherence

Quality, Compliance & Continuous Improvement

Uphold all clinical, regulatory, safety, and documentation standards; ensure staff follow policies consistently

Use continuous quality improvement principles (e.g., PDSA) to refine workflows and improve clinic outcomes

Raise issues early to the Regional Practice Director, People Operations, or Compliance when safety, performance, or regulatory concerns arise

Cross-Functional Collaboration

Partner effectively with HR, Finance, IT, RCM, Marketing, Facilities, and Clinical Leadership to support practice needs

Lead or support the implementation of new workflows, trainings, system enhancements, and initiatives

Represent the clinic's needs and communicate effectively across the organization

QUALIFICATIONS

Embody OnePeak's Ways of Working — Lead with Integrity, Do Great Work, One Team One Mission, and Embrace a Growth Mindset

Demonstrated ability to lead, coach, and develop Assistant Practice Managers and clinic teams across multiple locations

Hold self and others accountable for measurable, high-quality, timely, and cost-effective results

Strong business acumen, with the ability to translate financial and operational data into clear action plans

Superior emotional intelligence across self-awareness, self-management, social awareness, and relationship management

Ability to communicate and influence change effectively in both written and verbal form, across all levels of the organization

Exhibits confidence in self and others; inspires and motivates teams across multiple sites to perform well

Sound judgment with the ability to make timely, well-reasoned decisions in ambiguous or fast-moving situations

Proven track record of driving continuous improvement and a standard of excellence in patient and staff experience

Strong interpersonal skills, proven leadership skills, and a high level of professionalism

Skilled in conflict management and resolving complex employee-relations issues

Must adhere to the standards of patient confidentiality as outlined by HIPAA

Ability to manage and maintain sensitive information in a confidential manner

Proficient in MS Office and relevant patient management/EHR systems

Excellent time-management skills with the ability to multi-task, prioritize, and organize workload across multiple clinics

Comfortable operating with a high degree of autonomy while maintaining alignment with regional and organizational goals

Be prepared to drive a personal vehicle on behalf of the company, requiring a satisfactory motor vehicle history check, a valid driver's license, and proper vehicle registration and insurance as required by state law

Ability to travel regularly across assigned clinics within the region

Education and Experience:

Minimum of 3-5 years of progressive leadership experience in a multi-site healthcare or clinical operations environment — Required

Prior experience directly managing or mentoring supervisors, leads, or other managers — Required

Experience with EHR/EPM systems and clinic scheduling/operations platforms — Required

Current BLS and/or CPR/AED Certification — Required

Bachelor's degree in Business, Healthcare Administration, or a related field — Preferred; equivalent experience will be considered

Experience in primary care, functional/integrative medicine, or a related healthcare setting — Strongly Preferred

MA - Preferred

Salary Range for this Role $65,450—$77,000 USD

Benefits:

Medical, Dental, Vision, and Life Insurance

401(k) Retirement Plan with Company Match

Voluntary LTD, FSA, Accident, Critical Illness

Paid Time Off and Paid Holidays

Employee and Family Discounts

Paid Parental Leave