Office Services Manager

About Us:

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Job Description

The onsite Office Services Manager at Opensity Solutions is responsible for overseeing daily on-site operations and ensuring exceptional client service delivery. This role provides a range of administrative and operational support services, including copy, print, mail, hospitality, facilities, and receptionist functions. The Office Services Manager is responsible for supervising on-site employees, including assigning work, recruiting, training, and supporting the ongoing development of staff. 

This role plays a key part in maintaining service excellence, operational efficiency, and a strong client-facing service culture. 

This is an onsite position located in Austin TX

Categories – Essential Job Functions 

Client Relationship & Site Liaison 

• Serve as the primary liaison between on-site employees and the client 
• Maintain strong working relationships with client contacts to ensure service expectations are met 
• Communicate service standards, capabilities, and delivery expectations to the client as needed Identify opportunities to improve service delivery and operational efficiency 

 Team Supervision & Workforce Management 

• Supervise, assign, and delegate daily tasks to ensure productivity goals are met 
• Recruit and participate in interviewing candidates for site-level positions 
• Train, coach, and support employees to ensure consistent service performance 
• Schedule staff to ensure coverage of operating hours while minimizing overtime
• Support employee development and foster a professional service environment 

 Operational Service Delivery 

• Oversee delivery of all site services including mail, copy, print, scan, reception, hospitality, and facilities support 
• Ensure timely and accurate completion of service requests per client expectations 
• Maintain organization and readiness of office areas including copy rooms, kitchens, conference rooms, and common areas 
• Support handling and distribution of mail, packages, and courier items 
• Assist with basic facilities coordination such as office moves, equipment support, and workspace organization 

Reporting & Operational Support 

• Assist management with tracking productivity and operational performance 
• Collect and organize data for monthly reporting to leadership and clients 
• Support monitoring of workflow efficiency and service quality standards 
• Identify and escalate operational issues as needed 

Continuous Improvement 

• Continuously look for opportunities to improve operational efficiency 
• Recommend service enhancements to management and client contacts 
• Support implementation of process improvements and best practices 

Position Requirements / Experience / Education: 

• High School Diploma required 
• Previous supervisory experience in a client service, office services, hospitality, or facilities environment preferred 
• Strong leadership and team management skills 
• Excellent verbal and written communication skills
• Strong attention to detail and organizational abilities 
• Ability to work independently with minimal supervision 
• Proficiency in Microsoft Office (Word, Excel, Outlook) 
• Ability to lift or move up to 40 lbs 
• Ability to handle packages using carts with up to 75 lbs capacity 
• Ability to stand, walk, bend, kneel, or sit for extended periods of time 

 The Compensation range for this role is $30.00 USD per hour.

All eligible employees receive access to a comprehensive benefits package, including:

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients. 

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation. 

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation. 

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.