Hospitality Specialist

About Us:

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Job Description

The Hospitality Specialist provides professional, responsive service in a law firm environment and is responsible for coordinating all client meetings, events, catering, and daily hospitality needs. This position ensures conference rooms, kitchens, and hospitality areas are prepared and maintained to a high standard and serves as one of the backups at the reception desk.

Essential Job Responsibilities

• Coordinate all meetings and events, including catering, room setup, refreshments, replenishment, and cleanup.
• Prepare conference rooms according to requested layouts, catering needs, and setup instructions.
• Manage catering orders, including confirming order details, delivery times, accuracy, and presentation.
• Communicate with requestors, vendors, and team members to confirm arrangements and address changes.
• Conduct regular walkthroughs of both office floors to ensure conference rooms, kitchens, and hospitality areas are clean, organized, stocked, and ready for use.
• Order and replenish hospitality supplies, snacks, beverages, and kitchen essentials.
• Clean and reset meeting rooms after use, including removing catering items, wiping surfaces, and restoring room layouts.
• Maintain clean and organized kitchens and pantry areas throughout the day.
• Use meeting, catering, and event scheduling software to track requests and complete tasks accurately and on time.
• Serve as a backup at the reception desk, greeting visitors, answering calls, and assisting with front desk requests.
• Respond professionally to last-minute requests and shifting priorities.
• Provide additional Office Services support as needed.

Qualifications & Requirements

• High school diploma or GED.
• At least one year of work experience; hospitality, catering, or client service experience preferred.
• Strong customer service skills and a professional, courteous approach.
• Clear verbal and written communication skills.
• Strong attention to detail, organization, and follow-through.
• Ability to prioritize multiple requests and work effectively in a fast-paced environment.
• Ability to work independently and collaboratively.
• Working knowledge of Microsoft Outlook, Word, and Excel.
• Ability to lift and move items weighing up to 40 pounds, with or without reasonable accommodation.
• Ability to walk, bend, kneel, stand, and sit for extended periods, with or without reasonable accommodation.
• Must be willing and able to obtain and maintain a Missouri Notary Public commission and perform notarial services as part of the position.

Schedule

• Monday through Friday, 8:30 a.m. - 5:00 p.m.
• 37.5 hours per week.
• Flexibility to adjust hours for meetings, events, and client needs.

The Compensation range for this role is 19.00 to 21.00 USD per hour. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients. 

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation. 

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation. 

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.