Information Technology & Services, Computer Software, Digital Transformation

206669 - Support Engineer

Montreal, QCOnsiteFull TimePosted 2 days ago

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Required skills

hardware
network
application issues
operating systems
software applications
patches
desktop/laptop systems
printers
peripheral devices
user account management

Nice to have

remote desktop tools

Role summary

Seeking a skilled and customer-focused End User Support Engineer to provide technical assistance for hardware, software, network, and application issues. Responsibilities include installing, configuring, and maintaining systems, managing user accounts, setting up workstations, and maintaining incident logs. The role involves both remote and on-site support, escalating issues as needed, and ensuring compliance with IT policies. Support for audio/video conferencing tools and documentation is also required.

Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries including financial services, professional services, telecommunications and media, consumer products, automotive, industrial automation, professional sports and entertainment, life sciences, ecommerce, and education.

Department: IT Help Desk Support Engineer

Location: Onsite in Montreal, Quebec

Reports To: IT Support Manager

Job Type: L1 Support Engineer

Job Summary:

We are seeking a skilled and customer-focused End User Support Engineer to provide technical assistance to users across the organization. The ideal candidate will be responsible for troubleshooting hardware and software issues, ensuring the smooth operation of desktops, laptops, mobile devices, and other user-end IT assets.

Key Responsibilities:

Provide first level (L1/L2) technical support to users for hardware, software, network, and application issues.

Install, configure, and maintain operating systems, software applications, and patches.

Manage and troubleshoot desktop/laptop systems, printers, and peripheral devices.

Handle user account management, including password resets and access permissions (e.g., Active Directory, O365).

Assist with setup and configuration of new employee workstations.

Maintain incident/ticket logs in ServiceNow.

Provide remote and on-site technical support, as needed.

Escalate unresolved issues to higher-level support or vendors when necessary.

Ensure compliance with IT policies and security standards.

Support audio/video conferencing tools and meeting room equipment.

Document procedures and update the knowledge base.

Requirements:

4 years of experience in IT helpdesk or end user support roles.

Strong knowledge of Windows OS, Microsoft 365, and common business applications.

Experience with remote desktop tools and ITSM ticketing systems. (ServiceNow)

Basic understanding of networking concepts (TCP/IP, DNS, DHCP).

Familiarity with ITIL best practices is a plus.

Excellent communication and interpersonal skills.

Strong problem-solving and time management abilities.

Preferred Certifications (not mandatory):

CompTIA A+ / Network+

Microsoft Certified: Modern Desktop Administrator Associate

ITIL Foundation

Orion is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, citizenship status, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Candidate Privacy Policy

Orion Systems Integrators, LLC and its subsidiaries and its affiliates (collectively, “Orion,” “we” or “us”) are committed to protecting your privacy. This Candidate Privacy Policy (orioninc.com) (“Notice”) explains:

What information we collect during our application and recruitment process and why we collect it;

How we handle that information; and

How to access and update that information.

Your use of Orion services is governed by any applicable terms in this notice and our general Privacy Policy.

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206669 - Support Engineer

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Required skills

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