ŌURA Verified

Health Technology, Wearable Technology, Consumer Electronics, Digital Health

Senior UX Researcher, Commerce (Fixed-Term)

RemoteRemoteFull TimeSenior$172,550–$203,000 /yrPosted 1 month agoVisa sponsorship available

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Required skills

UX Researcher
Commerce
DTC eCommerce
Membership
Commercial/B2B
user interviews
usability evaluations
concept testing
card sorting
qualitative evaluation

Nice to have

health
wellness
digital health
healthcare
wearable technology
international markets

Role summary

Oura is seeking a Senior UX Researcher to enhance the online customer experience for discovering, evaluating, purchasing, and managing Oura products and Membership. This role will initially focus on the global DTC eCommerce experience, with potential to expand to Membership and B2B areas. The researcher will lead end-to-end user research initiatives, employing various qualitative methods, and collaborate with cross-functional teams. Key responsibilities include synthesizing findings into actionable deliverables, integrating qualitative and quantitative data, and improving research operations. The ideal candidate has 5+ years of UX research experience, particularly in digital commerce or complex web applications, with strong qualitative skills and experience leveraging AI in research. Experience in health tech is a plus. This is a remote US role with preferred locations in San Francisco, San Diego, or Boston.

Our mission at ŌURA is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We've helped millions of people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles.

Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office.

Oura is looking for a senior-level UX Researcher to help improve the experience of discovering, evaluating, purchasing, and managing Oura products and Membership online. This role will initially focus on the global DTC eCommerce experience, with opportunities to support Membership and Commercial/B2B experiences as the work expands.

What You Will Do:

Spearhead holistic user research initiatives spanning digital commerce and enterprise portals, directing efforts from initial scope formulation to strategic actionable guidance.

Design and execute user interviews, usability evaluations, concept testing, card sorting, alongside diverse qualitative evaluation techniques.

Collaborate closely with Design, Product Management, Engineering, Insights, Marketing, and Commercial partners to surface critical research priorities.

Synthesize investigative work into impactful deliverables, such as journey maps, entry point analysis, Jobs to Be Done, page-level goals, and friction mapping.

Assess user experiences by integrating qualitative findings with analytics metrics, experimentation outcomes, and heuristic standards.

Articulate themes effectively to leadership, tying customer motivations directly to overarching business and product metrics.

Elevate internal research operations through scalable frameworks, standardized templates, and lightweight workflows that streamline design validation choices.

This is a 6 month, fixed-term remote US role with a slight preference for candidates based in San Francisco, San Diego, or Boston.

What you'll bring:

5+ years of dedicated user research practice, showcasing a proven history of guiding end-to-end studies that directly shape product strategy.

Proven background evaluating digital commerce platforms alongside B2B, enterprise, SaaS, or complex web applications.

Exceptional qualitative research mastery—specifically in-depth interviews, usability studies, core synthesis, and distilling key insights responsibly from small user cohorts.

Modern AI-driven methodology: Skillfully leverages cutting-edge AI tools to streamline participant recruitment, session moderation, transcript analysis, research repositories, and knowledge sharing—while maintaining rigorous standards around data privacy, ethics, and study integrity.

Deep expertise deploying customer journey mapping, Jobs to Be Done, page-level objective definitions, heuristic reviews, and comprehensive experience audits.

Adept at unifying qualitative insights with quantitative metrics, telemetry, and experiment results to form cohesive narratives.

Outstanding workshop facilitation and communication abilities that build consensus across executive leadership and cross-functional teams.

Practical exposure to centralized research repositories, behavioral analytics suites, experimentation tools, and scalable research operations.

Track record of establishing or scaling a high-impact research function within rapidly expanding organizations or agile startup environments.

Co-authored with Glean

Nice to have:

Experience researching health, wellness, digital health, healthcare, or wearable technology products.

Experience working across international markets and diverse user groups.

Benefits

At Ōura, we care about you and your well-being. Everyone here at Ōura has a ring of their own and we are continually looking to improve employee health.

What we offer:

Competitive salary

Health, dental, vision insurance, and mental health resources

An Ōura Ring of your own during your tenure

20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off *prorated

Paid sick leave

Ōura takes a market-based approach to pay, which may vary depending on your location. US locations are categorized into tiers based on a cost of labor index for that geographic area. While most offers will be closer to the starting range, successful candidates' pay will be determined based on job-related skills, experience, qualifications, work location, internal peer equity, and market conditions. These ranges may be modified in the future.

Region 1: $172,550 - $203,000

Region 2: $158,950 - $187,000

Region 3: $147,900 - $174,000

A recruiter can determine your Region based on your US location.

We are not considering candidates residing in the following states: Alaska (AK), Delaware (DE), Iowa (IA), Mississippi (MS), Nebraska (NE), South Dakota (SD), West Virginia (WV), and Wisconsin (WI).

ŌURA is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals seeking employment at ŌURA are considered without regard to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We will not tolerate discrimination or harassment based on any of these characteristics.

We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Disclaimer: Beware of fake job offers!We’ve been alerted to scammers posing as ŌURA recruiters, especially for remote roles. Please note:

Our jobs are listed only on the ŌURA Careers page and trusted job boards.

We will never ask for personal information like ID or payment for equipment upfront.

Official offers are sent through Docusign after a verbal offer, not via text or email.

Stay cautious and protect your personal details.

To all recruitment agencies: ŌURA does not accept agency resumes. Please do not forward resumes to our jobs alias, ŌURA employees, or any other organization's location. ŌURA is not responsible for any fees related to unsolicited resumes.

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