Center Director

SUMMARY:

The Center Director is accountable for the overall leadership, strategic direction, and operational performance of the Center. This includes oversight of finances, clinical and support operations, systems, processes, regulatory compliance and people management. 

The Center Director ensures the delivery of high-quality, participant-centered care while fostering a culture of collaboration, accountability, engagement, and continuous improvement. The role is responsible for achieving operational excellence, strong employee engagement and high levels of participant satisfaction, while consistently adhering to and championing the organizations mission, vision, and values. 

SPECIFIC DUTIES AND FUNCTIONS:

• Leads and manages all activities related to the day-to-day operations of the assigned Day Center to ensure extraordinary care, collaborative teamwork, effective processes and efficient use of resources.
• Develops and executes strategic and operational plans aligned with organizational goals. 
• Establishes performance expectations and monitors key operational, clinical, financial, and quality metrics. 
• Creates and implements systems that improve service delivery, workflow efficiency, and overall center performance. 
• Collaborates cross-functionally to ensure seamless coordination of participant care and support services. 

FINANCIAL STEWARDSHIP:

• Partners with the CFO and CCO/COO in the development and management of annual operational and capital budgets.
• Monitors financial performance, ensuring fiscal responsibility and achievement of financial benchmarks. 
• Identifies opportunities for cost containment and operational efficiencies without compromising quality of care.
• Ensures appropriate resource allocation to support strategic priorities and participant needs. 

PARTICIPANT EXPERIENCE AND SATISFACTION:

• Ensures a participant-centered approach to care delivery across all disciplines.
• Establishes and monitors participant satisfaction metrics and implements action plans to address trends or concerns.
• Ensures timely resolution of participant grievances and service recovery opportunities.
• Promotes participant engagement in care planning and development. 
• Drives continuous improvement initiatives to enhance the overall participant experience and maintain high satisfaction scores. 

PEOPLE LEADERSHIP AND EMPLOYEE ENGAGEMENT:

• Creates and sustains a positive, inclusive, and high-performing culture across the Center.
• Leads and engages staff to promote teamwork, accountability, and shared ownership of outcomes.
• Fosters high levels of employee engagement through transparent communication, recognition, professional development, and empowerment.
• Provides coaching, mentorship, and performance feedback to direct reports to support growth and talent development.
• Ensures performance management processes are timely, fair, and aligned with organizational expectations.
• Promotes workforce stability through strong hiring practices, onboarding, staff development and retention strategies.

CULTURE AND ORGANIZATIONAL VALUES:

• Creates a positive culture grounded in respect, collaboration, service excellence and accountability.
• Models and reinforces adherence to the organization’s mission, vision, and values in all decisions and interactions. 
• Serves as a visible and accessible leader, building trust across teams and departments.
• Encourages innovation, continuous learning, and openness to change.
• Ensures consistent standards, processes, and participant activities across centers through collaboration with peers. 

KNOWLEDGE, SKILLS AND ABILITIES:

• Bachelor’s degree required or 3-5 years of equivalent experience in healthcare operational leadership
• Master’s preferred. 
• Demonstrated experience leading interdisciplinary teams in a regulated healthcare environment preferred.
• Proficiency in Microsoft Office Suite
• Ability to utilize electronic medical records systems and other technology platforms. 
• Comfort leveraging data systems to monitor performance metrics
• Ability to travel between organizational sites as needed.