IT & AI Enablement Specialist

We’re looking for a resourceful technology generalist who enjoys solving everyday IT problems, building useful tools, and helping people get more out of artificial intelligence.

Working under our AI Solutions Engineer direction, you will help keep our employees productive, our technology running reliably, and our company moving forward with practical applications of AI. Your work might include troubleshooting a laptop, setting up a new employee, writing a script to eliminate repetitive work, or showing a team how to use AI in its daily workflow.

The right person combines strong troubleshooting skills, base level practical coding ability, and genuine enthusiasm for teaching others. You should be equally comfortable helping a colleague with a basic technical issue and working through an unfamiliar software integration.

What you’ll do:

Provide reliable IT support

• Serve as a first point of contact for employee technology issues, including computers, software, email, connectivity, printers, and meeting room equipment.

• Set up and maintain employee devices, accounts, permissions, and applications.

• Support employee onboarding and offboarding, including equipment provisioning and access changes.

• Help administer company productivity and collaboration tools.

• Maintain equipment inventories, support records, and clear documentation for recurring issues.

• Support security practices, including software updates, multifactor authentication, device protection, and appropriate access controls.

• Monitor CVEs for software/dependencies we use and assist in security patching.

• Coordinate with our AI Solutions Engineer and outside providers when issues require specialized expertise.

Build tools and automate repetitive work

• Work with employees to identify manual tasks, recurring bottlenecks, and opportunities for better tools.

• Write and maintain scripts, integrations, and lightweight internal applications.

• Use AI coding assistants to accelerate development while reviewing, testing, and understanding the resulting code.

• Connect business systems through application programming interfaces (APIs) and automation platforms.

• Help turn promising prototypes into reliable tools with documentation, appropriate access controls, and a clear maintenance plan.

• Recognize when an existing product or a simpler process is a better solution than custom software.

Help employees use AI effectively

• Be an approachable internal champion for practical AI use across the company.

• Help employees identify useful applications for AI in research, writing, analysis, document handling, and other recurring work.

• Create demonstrations, short training sessions, reusable prompts, and simple how-to guides.

• Work alongside employees to improve real workflows and build confidence with new tools.

• Evaluate emerging AI tools with our AI Solutions Engineer and recommend those that deliver meaningful value.

• Teach employees how to check AI outputs, recognize limitations, and handle company information appropriately.

• Provide support for Pacifico’s internal AI applications: user access, triage bug reports, implement small fixes, etc.

• Gather feedback and track whether new tools improve productivity, quality, or turnaround time.

What you bring to the role:

• Hands-on experience supporting business technology and troubleshooting hardware, software, account, and connectivity issues.

• Practical coding or scripting ability in a language such as Python, JavaScript, or PowerShell.

• Experience using AI tools to solve real problems, supported by examples you can explain.

• Familiarity with business productivity platforms such as Microsoft 365, Monday.com, ProCore, etc.

• Clear communication skills and patience when working with people of different technical abilities.

• Strong follow-through: you take ownership of issues, communicate progress, document solutions, and verify that fixes work.

• Sound judgment about security, confidentiality, and when to ask for help.

• Curiosity, initiative, and a willingness to learn unfamiliar systems.

Relevant professional experience, personal projects, certifications, or other demonstrated work can establish your qualifications. A specific degree is not required.

Helpful additional experience

• M365/Azure stack: Entra ID management, Azure SQL, Blob Storage, Azure App service.

• Working with APIs, Git, databases, or automation platforms.

• Building internal tools or integrating AI into business workflows.

• Leading training sessions or helping colleagues adopt new technology.

• Coordinating with managed IT service providers or software vendors.

What success looks like:

Employees receive responsive, dependable support. Common technical problems become easier to resolve or stop recurring. Useful automations reduce manual work. Teams adopt AI where it improves results, and the tools you introduce remain understandable, secure, and maintainable.

You do not need to know every answer on day one. You do need the initiative to investigate, the judgment to recognize your limits, and the persistence to see problems through.