Healthtech, Software, Healthcare IT

Implementation Manager

RemoteRemoteFull TimeManager / Head$75,000–$105,000 /yrPosted 1 month ago

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Required skills

HME Providers
medical equipment and supplies
Parachute Platform
Digital Ordering
AI Intake
Documentation & Signature requests
Sales & Customer Success
patient needs
process improvements
transformation roadmaps

Nice to have

HubSpot
AI solutions
digital workflow automation

Role summary

This Implementation Manager role focuses on leading digital transformations and project management for onboarding healthcare providers to the Parachute Platform. Responsibilities include driving digital ordering growth, implementing product features, analyzing data for insights, optimizing processes, and consulting on technical integrations and API best practices. The ideal candidate has 3+ years of experience in consulting, digital transformation, or project-based work in healthcare or health tech, with proven experience implementing healthcare or SaaS platforms. Familiarity with AI solutions, digital workflow automation, or system interoperability is a plus. The role requires strong analytical and problem-solving skills, a consultative approach, and comfort with tools like Excel and JIRA. This is a remote, full-time position with a salary range of $75k-$105k.

Parachute Health is transforming post-acute care as the leading digital ordering platform for medical equipment and supplies. We connect major health systems, health plans, and suppliers to help patients get the life-saving products they need at home. Since launching, we've connected 300,000+ clinicians and 3,000+ supplier locations across all 50 states and helped 15M+ patients. What started as a DME ePrescribing tool has become the order management platform of choice for home medical equipment.

Join our team and make a difference in patient care.

What You’ll Do

Project Management & Digital Transformations

Lead end-to-end project management for onboarding HME Providers of medical equipment and supplies to the Parachute Platform, ensuring smooth transitions and meeting critical timelines. Partner with HME Provider leaders to drive rapid growth of Digital Ordering across the marketplace, applying a consultative approach to tailor the experience to each customer's goals and operational needs.

Delegate specific project tasks to Implementation Associate to support a faster implementation timeline. Oversee and project-manage these specialists, ensuring tasks are completed accurately and on schedule, and adjusting resources as needed to maintain project momentum.

Strategic Activations

Implement our innovative suite of product features (AI Intake, Documentation & Signature requests, etc) making Parachute Platform a digital command center for patient needs. Work closely with HME Providers and internal partners (Sales & Customer Success) to optimize activation strategies and streamline platform adoption, coordinating milestones, setting objectives, and tracking performance metrics to ensure successful outcomes.

Data Reporting & Analysis

Leverage your consulting skills to develop, interpret, and present actionable insights that guide partnerships forward. Collaborate cross-functionally to address HME Provider opportunities and challenges, using data to support decision-making and enhance the value of our partnerships.

Process Improvement & Optimization

Identify, design, and execute process improvements to enhance onboarding and transformation efficiency. Apply project management principles to implement best practices, reduce friction points, and increase operational effectiveness within the HME Provider onboarding journey.

New Product Launch Consulting

Collaborate with customers to introduce our simple, user-centric experiences and support new product launches. Act as a consultant to communicate product benefits and gather feedback, providing critical insights to the Product team to refine our offerings.

Partner Training & Enablement

Lead customized demos and training sessions to equip partners with a comprehensive understanding of the Parachute Platform. Utilize change management techniques to support end users throughout the training process, ensuring they feel confident and empowered.

Technical Integrations & Interoperability

Develop deep expertise in Parachute Platform interoperability and consult on API integration best practices to enhance seamless connections with our supplier partners’ systems. Guide customers through technical implementations, facilitating efficient integration and scalability.

Requirements

Passionate about improving patient outcomes & operational efficiencies through digital transformation in a traditionally manual (fax & paper) industry.

Process-oriented with experience developing and executing transformation roadmaps.

Strong analytical thinker who leverages data to solve problems and drive decisions.

Proactive, adaptable, and solutions-focused self-starter.

Experienced in leading cross-functional projects, especially involving technology adoption or process modernization.

Consultative and customer-centric mindset, with the ability to communicate complex ideas clearly.

Excited by AI and digital tools as levers for systemic improvement.

More About You

3+ years of experience in consulting, digital transformation, or project-based work in healthcare or health tech.

Proven experience implementing or managing healthcare or SaaS platforms.

Exposure to AI solutions, digital workflow automation, or system interoperability is a strong plus.

Comfortable with tools such as Excel (advanced), Tableau, HubSpot, JIRA; experience with API integrations is a plus.

Thrives in fast-paced, evolving environments and is able to quickly come up to speed on technical topics.

Benefits

Medical, Dental, and Vision Coverage: Comprehensive plans with options for low-to-no-cost premiums.

Employer HSA Contribution: Company-funded contributions to your Health Savings Account.

401(k) Retirement Plan

Equity Incentive Plan

Annual Company-Wide Bonus: Opportunity for up to 15% bonus based on company performance.

Remote-First Culture: We are remote-first with a dedicated NYC office and reimbursement options for co-working spaces.

Flexible Vacation Policy

Summer Fridays: 5 additional Fridays off during the summer (separate from PTO).

Home Office and Wellness Stipend

Monthly Internet Stipend

Annual Learning and Development Stipend

Base Salary (based on level and experience)

$75k-$105k

California job applicants may access the Notice of Collection of Personal Information and Privacy Policy with information and rights required by the California Privacy Rights Act (CPRA) the link here.

We are proud to be an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

This role is not eligible for employer visa sponsorship. Applicants must be legally authorized to work in the United States at the time of application and for the duration of employment. The Company does not sponsor employment authorization for this position.

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