Part-Time Retail Sales Associate

Schedule Requirements: Varying shifts including both opening and closing, weekdays and weekends, max of 29 hours weekly

Worksite: Northampton, MA

As a Retail Sales Associate, you are the face of our retail locations, providing exceptional service and product knowledge to our customers. Your role is pivotal in driving revenue through effective sales strategies, maintaining store standards, and fostering a welcoming environment.

WHAT YOU WILL BE DOING

Drive Sales and Revenue:

Utilize upselling and cross-selling techniques to increase sales

Meet or exceed individual and team sales targets

Stay informed about current promotions sales, and programs and sales to inform customers effectively

Customer Service:

Greet and assist customers, ensuring a positive shopping experience

Provide detailed product information and recommendations

Handle customer inquiries, complaints, and returns professionally

Responsible for high quality patient customer service, retrieving patient information when required from the Medical Marijuana Use Registry, and maintaining confidential and HIPAA compliant paperwork

Package pre-orders efficiently and accurately for reserve ahead pickups

Obtain the appropriate documentation from each patient at every delivery, ensuring validity of their identification and registration with Medical Marijuana Use

Deliver products to customers in the store or via home delivery

Store Operations:

Operate POS and any auxiliary sales systems and handle sales transactions accurately

Maintain a clean, organized, and well-stocked sales floor

Assist with inventory management, including receiving and stocking merchandise

Set up and dismantle promotional displays and visual merchandising

Follow all state regulations pertaining to certified Cannabis retailers

Other duties as assigned

Compliance and Record-Keeping:

Maintain accurate records of sales and customer interactions

Ensure compliance with HIPAA and other regulatory requirements

Follow loss prevention guidelines and monitor for suspicious activity

EXPERIENCE AND SKILLS YOU’LL BRING

Required

Age 21 or over (Industry Requirement)

High School Diploma or equivalent (Industry Requirement)

Valid Government-Issued Photo ID (Industry Requirement)

Flexible schedule, including evenings, weekends, and holidays

1 year of experience in retail or a related customer service role

Proficiency in operating POS systems and handling transactions

Strong communication and organizational skills

Ability to manage multiple tasks and resolve issues promptly

NETA(MA) & SURTERRA WELLNESS (FL) MARKET ONLY

Class D Driver’s License (Massachusetts) / Class E Driver's License (Florida)

Must present a current DMV printout with none of the following violations:

Any major violations (DWI, homicide, reckless driving, drugs, leaving the scene) within the last 7 years

Two or more other moving violations and one at fault accident in the last three years

Two or more fault accidents in the last three years with no moving violations

No more than 3 moving violations or chargeable accidents in the past

Preferred

Experience in the Cannabis industry

Familiarity with inventory management systems

Ability to speak another language to assist guests

PHYSICAL REQUIREMENTS

Must be able to remain in a stationary position (sit or stand) for prolonged periods during the shift

Ability to assist with lifting stock and materials

Occasionally positions self to retrieve product or material in the store throughout the duration of the shift

NETA(MA) & SURTERRA WELLNESS (FL) MARKET ONLY

Must be able to remain in a seated position inside the vehicle for extended periods

Ability to pick up heavy items to load (50 or more lbs.) onto vehicle

Comfortable working in a fast-paced retail environment

Ability to bend in repetitive motion

YOU WILL BE SUCCESSFUL IF YOU…

Are self-motivated; micro-managing isn’t fun for anyone

Roll your sleeves up and do the work; strategy is important, but so is getting stuff done

Can work fast and be flexible; our industry is always changing

Play nice with others; we collaborate with each other a lot

Think creatively; sometimes, the “traditional” solution isn’t the best one

WHAT YOU GET

Employee discount

Balance and flexibility; paid time off, paid parental leave, flexible work arrangements

401k enrollment

Pet Insuranc

PARALLEL IS UNITED BY OUR VISION, MISSION, & VALUES

Our Vision – why we exist – is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids.

Our Mission – how we will do this – is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement.

Our Values – Integrity | Collaboration | Alignment | Intentionality | Accountability | Agility

We are an Equal Opportunity Employer. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.

NETA Pay Range$16.52—$18.36 USD