Robotics, Industrial Automation, Artificial Intelligence, Manufacturing

Manager, Enterprise Fleet Support

Columbus, OHOnsiteFull TimeManager / HeadPosted 7 days agoVisa sponsorship available

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Required skills

Fleet Techs
troubleshoot hardware
troubleshoot software
escalation
Mission Control
staff cells
4-arm cells
tank-like cells
hire
onboard

Nice to have

Path Robotics
intelligent
hardworking team
kind
humble
4 Arm Lead

Role summary

Path Robotics is seeking a Manager, Enterprise Fleet Support to oversee on-floor operations and technician teams at customer sites. This role involves leading Fleet Techs, establishing troubleshooting standards for hardware and software, and directly staffing robotic cells when needed. The Manager will be responsible for hiring, onboarding, and certifying technicians, defining career progression, and partnering with Customer Success Managers and Fleet Maintenance. Key responsibilities include reporting on floor metrics like uptime and response time. The ideal candidate has 7+ years in field service or manufacturing operations for automation equipment, with at least 3 years managing distributed technician teams, and possesses strong customer-facing and team-scaling abilities.

Build the Path Forward

At Path Robotics, we’re attacking a trillion dollar opportunity - doing things that have never been done before to support an industry hurting from a lack of skilled labor. Big, hard problems are what Path tackles every day and our people are our greatest asset to get that job done. Our intelligent, hardworking team of people do the impossible every single day, yet remain incredibly kind, humble, and always ready to support one another.

The Fleet Manager owns enterprise support on the customer floor: the Fleet Techs who run cells, troubleshoot hardware and software, and step in to staff 4-arm and tank-style cells when customers need it.

What You will do

Lead the 4 Arm Lead, TC (2/1 Arm) Lead, and UP Specialized Lead; set staffing, rotations, and travel across customer sites.

Own on-floor troubleshooting standards: basic hardware swaps, software swaps, and escalation to Mission Control or Engineering.

Staff cells directly when contracted, especially 4-arm and tank-like cells.

Hire, onboard, and certify Fleet Techs; define the skills ladder from Fleet Tech to Lead.

Partner with CSMs on each account's floor reality and with the Fleet Maintenance Manager on PM and safety.

Report floor metrics (uptime, response time, repeat issues) into Performance Transparency.

Who You Are

7+ years in field service or manufacturing operations for automation equipment, 3+ years managing distributed technician teams.

Comfortable on a weld floor; understands robotic cell operation well enough to coach troubleshooting.

Proven at scaling a team quickly: hiring pipelines, certification programs, and multi-site scheduling.

Customer-facing presence; can handle a plant manager escalation in person.

Comfortable operating in a fast-growing, still-forming org; this role will help define its own processes as the team scales.

Who We Are

At Path Robotics we love coming to work to solve interesting and tough challenges but also because our ideas are welcomed and valued. We encourage unique thinking and are dedicated to creating a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you require a reasonable accommodation to participate in the application process or any part of the hiring process, please contact HR@path-robotics.com. We are committed to providing equal access and will work with qualified individuals to ensure a fair and accessible hiring experience. We will respond to your request within 48 hours.

Regulatory and Compliance Requirements

This position may support work performed under U.S. Government contracts and requires compliance with applicable federal regulations, including FAR and DFARS where applicable.

The role may involve access to export-controlled information subject to ITAR and/or EAR.

Candidates must be able to comply with U.S. export control regulations, which may include meeting the definition of a “U.S. Person” where required.

This position may also involve handling Controlled Unclassified Information (CUI) and requires adherence to company and federal data protection and confidentiality standards. Employment may be contingent upon successful completion of a background check consistent with applicable requirements

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