Robotics, Industrial Automation, Artificial Intelligence, Manufacturing

Engineering Manager, Tier 2 Support

Columbus, OHOnsiteFull TimeManager / HeadPosted 25 days agoVisa sponsorship available

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Required skills

Engineering Manager
Tier 2 Support
software issues
production systems
root-cause analysis
system stability
SLAs
incident response
postmortems
monitoring

Nice to have

AI-driven systems
embodied intelligence
robotics
perception
reasoning
control

Role summary

Path Robotics is seeking an experienced Engineering Manager to lead their Tier 2 support team. This role involves managing a team focused on diagnosing, resolving, and preventing complex software issues in production systems. The manager will collaborate with Product, Systems Integration, Robotics, and Customer Operations to ensure system reliability and customer satisfaction. Key responsibilities include leading and growing the support team, owning the escalation path from L1, driving issue resolution with engineering teams, establishing support processes and best practices, and fostering a culture of accountability and continuous improvement. The ideal candidate has 5+ years of experience leading software or support engineering teams, strong organizational and motivational skills, and experience with large-scale distributed production systems.

Build the Path Forward

At Path Robotics, we’re building the future of embodied intelligence. Our AI-driven systems enable robots to adapt, learn, and perform in the real world closing the skilled labor gap and transforming industries. We go beyond traditional methods, combining perception, reasoning, and control to deliver field-ready AI that is risk-aware, reliable, and continuously improving through real-world use.

Big, hard problems are our everyday work, and our team of intelligent, humble, and driven people make the impossible possible together.

We are looking for an experienced Engineering Manager to lead our Tier 2 support team. In this role, you will manage a team responsible for diagnosing, resolving, and preventing complex software issues across our production systems. You will work closely with Product, Systems Integration, Robotics, and Customer Operations to ensure high system reliability and customer satisfaction.

What You’ll Do

Lead and grow a highly motivated L2 Software Support team responsible for advanced troubleshooting and resolution of complex software issues

Own the escalation path from L1 support, ensuring timely root-cause analysis and durable fixes

Partner closely with engineering, systems integration, and product teams to drive issue resolution, reduce recurrence, and improve system stability

Establish and refine support processes, tooling, and operational best practices (e.g., SLAs, incident response, postmortems)

Act as a hands-on leader, mentoring engineers and providing technical guidance on complex production issues

Drive improvements to monitoring, alerting, documentation, and runbooks to enable faster diagnosis and recovery

Build a strong support engineering culture focused on accountability, continuous improvement, and customer impact

Who You Are

5+ years of experience leading and mentoring software or support engineering teams

Strong skill in organizing, prioritizing, and motivating teams in fast-paced, production-critical environments

Proven experience supporting and maintaining large-scale, distributed, or production software systems

Comfortable balancing people leadership with hands-on technical involvement when needed

Bring a systems-thinking mindset and care deeply about reliability, quality, and operational excellence

Why You’ll Love Working Here

Daily free lunch to keep you fueled and connected with the team

Flexible PTO so you can take the time you need, when you need it

Comprehensive medical, dental, and vision coverage

6 weeks fully paid parental leave, plus an additional 6–8 weeks for birthing parents (12–14 weeks total)

401(k) retirement plan through Empower

Generous employee referral bonuses—help us grow our team!

Who We Are

At Path Robotics we love coming to work to solve interesting and tough challenges but also because our ideas are welcomed and valued. We encourage unique thinking and are dedicated to creating a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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