Loss Prevention Specialist Sr

RemoteRemoteFull TimeSenior$24–$40 /hrPosted 2 days ago

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Required skills

due diligence
tax return data
suspicious activity
fraud indicators
audits
compliance
risk standards
LexisNexis
IDology
Microsoft Excel

Nice to have

customer service-minded
highly motivated
results driven
multitask
organized
excellent communication skills

Role summary

The Loss Prevention Specialist Sr is responsible for maintaining high standards of due diligence for client transactions within a tax products program. This role ensures compliance by reviewing tax return data, identifying suspicious activity and fraud indicators, validating documentation, and conducting audits. The specialist will also maintain detailed records, identify risks, and recommend corrective actions. Key responsibilities include daily monitoring, investigations, and collaborating with various internal teams to mitigate risk and improve processes. A High School Diploma or equivalent and typically five years of related experience are required, along with tax knowledge and proficiency in tools like Microsoft Excel and reporting platforms.

We are a hybrid, remote-office company dedicated to growing our talent anywhere!

We have onsite locations in: Sioux Falls, SD, Phoenix, AZ, Louisville, KY, Troy, MI, Franklin, TN, Easton, PA.

At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products.

We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success. We celebrate, and embrace, our team members through our *HUMBLE*HUNGRY*SMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

About the Role:

Responsible for maintaining high standards of due diligence of client transactions for tax offices that are participating in our tax products program. Primary role is to ensure compliance, that includes reviewing tax return data from our incoming applications to ensure compliance with our risk standards, reviewing suspicious activity and fraud indicators, validating documentation, recommending and conducting audits, and maintaining documentation of our findings. While also maintaining a high level of professionalism in working with & communicating with our clients and other team associates.

What You Will Do:

Perform daily monitoring and analysis of reporting, transactions, and account activity to detect suspicious behavior and fraud patterns.

Conduct daily due diligence and compliance reviews by validating documentation and adhering to established standards and processes.

Conduct investigations of suspicious activity, unusual account behavior, and potential fraud indicators to support risk mitigation efforts.

Execute office and operational audits to assess compliance with enrollment, financial, and program requirements.

Analyze audit results and compliance trends to identify risks and opportunities for process improvements.

Quickly identify and escalate suspected fraud and compliance issues.

Collaborate with our other teams across the tax division and oversight groups responsible for overall compliance and oversight.

Work with various oversight groups, committees, business risk, and BSA/AML operations teams.

Track and monitor remediation activities to ensure identified issues are addressed and resolved within established SLAs and timelines.

Maintain detailed records of audits, investigations, findings, and corrective actions in accordance with documentation and retention standards.

Review audit findings, identify risk indicators, and document recommendations for corrective action and process improvement.

Continually refine processes to stay in front of customer demand and industry compliance requirements

Other duties as assigned.

What You Will Need:

High School Diploma or equivalent

Typically requires a minimum of five years of related experience.

Experience in compliance related industry

Tax knowledge or tax preparation experience to be able to review tax data

Detail-orientated, customer service-minded and comfortable working in a fast-paced environment

Highly motivated and results driven

Ability to multitask and stay organized is essential

Excellent communication skills

Ability to work well under pressure to meet sales goals & deadlines

Competencies

Experience with LexisNexis, IDology or similar platforms

Proficiency with Microsoft Excel and other reporting tools

Strong written/verbal communication, organizational and time management skills

Detail-oriented with a focus on accuracy and quality

Knowledge of fraud prevention, due diligence, KYC (Know Your Customer), and compliance review processes.

Strong investigative skills with attention to detail and risk assessment capabilities

Pattern recognition - & ability to read powerBI reports and Microsoft tools

The responsibilities listed above are not all inclusive and may be changed at any time.

Salary range: $24.00 hourly – $40.30 hourly

The salary range reflects the minimum and maximum target for a new hire in this role. Individual pay within the range will be determined by multiple factors which can include but are not limited to a candidate’s experience, qualifications, skills, and location. Your recruiter can share more about the specific salary for your location during the hiring process. Ranges may be modified in the future. This role is also eligible for an annual performance-based incentive opportunity. Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.

#LI-Remote

Don’t have everything listed under qualifications? If you’re excited about this role but your experiences don’t match exactly to everything in the posting, we encourage you to apply anyway. You may be just the right candidate for this or other Pathward roles. Pathward is an equal employment opportunity employer and considers candidates for roles without regard to their race, sex, national origin, ethnicity, age, disability or any other category protected by law.

Who we are:

Our commitment to inclusion is woven into our DNA. We believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, transgender status, pregnancy, national origin, age (age 40 and over), disability, genetic information, marital status, hair texture or hairstyle, ancestry, service in the uniformed services, protected veteran status, status as a victim of domestic violence or any other class protected by federal, state and local laws.

Please click here to learn more about our benefits and review information about our Privacy Policy, Affirmative Action Plan and other notices. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. For assistance completing an application, please contact a Pathward People & Culture Representative by emailing – careers@pathward.com

Please click here to view Pathward's Applicant Privacy Notice.

Applications will be accepted for a minimum of 3 days after posting, and there is no predetermined date by which applications should be submitted.

Knowingly submitting false information will result in disqualification for consideration of future positions, termination of employment and forfeiture of other rights.

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