Patient Access Coordinator - Dental office
Required skills
- telephone techniques
- telephone equipment
- appointments
- computerized data entry
- electronic health records
- office policies
- procedures
- programs
- clinic forms
- correspondence
Nice to have
- front desk administrative assistant
Role summary
The Patient Access Coordinator (PAC) in a dental office provides personal telephone contact, confirms appointments, and assists with clerical tasks. This role facilitates patient access to care, educates patients on policies and programs, and ensures necessary paperwork is completed smoothly. The PAC will also communicate patient needs to clinical staff and providers, discuss treatment plans, and verify insurance coverage. Proficiency in computerized data entry and electronic health records is essential, with the ability to cover the front desk when needed. The position requires a positive attitude, strong work ethic, and professional communication skills.
TITLE: Patient Access Coordinator - Dental Office
REPORTS TO: Manager, Patient Services
WORK WEEK: Full-time, 40 hours per week, with benefits
WAGE CLASSIFICATION: Non-Exempt
OSHA RISK CLASSIFICATION: Medium
STARTING SALARY: $21.00 per hour
MISSION: Strengthening Our Community by Providing Accessible and Affordable Healthcare
SUMMARY POSITION STATEMENT
The Patient Access Coordinator (PAC) position exists to provide a more personal telephone contact, as well as confirming appointments and assisting with clerical tasks. This position will also help facilitate access to care, to educate patients on policies and programs and to provide the necessary paperwork in a smooth and timely manner that begins the process when patients arrive to see the provider.
ESSENTIAL FUNCTIONS/ROLES & RESPONSIBILITIES OF THE POSITION
- Must have a positive attitude and a strong work ethic.
- Possess and utilize professional telephone techniques.
- Be proficient with telephone equipment and its functions.
- Possess strong written and verbal communication skills.
- Make and confirm appointments.
- Communicate patient needs to clinical assistants (medical or dental) and/or providers.
- Discusses treatment plans and future appointments with patients.
- Be proficient in computerized data entry.
- Be proficient in all electronic health records and be able to cover any front desk when needed.
- Explain office policies, procedures and programs to patients.
- Assist patients in gathering their data. Assure completeness of clinic forms. Issues necessary correspondence relating to treatment and office policy.
- Recognizes and responds to emergencies.
- Facilitates patient referrals.
- Verify coverage with the patients’ payer source.
- Must pass State required background check and pre-hire drug test.
- Other duties as required.
POSITION REQUIREMENTS
Education: HS Diploma
License: No license required
Experience: One year experience as a front desk administrative assistant preferred.
Contact: Patty Eissler, HR Director, peissler@pchsak.org or 907-260-5017
www.pchsak.org
PCHS is an equal opportunity employer and ADA compliant agency.
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