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Penn Interactive Verified
Online Gaming, Sports Betting, iGaming, Entertainment, Technology

Sportsbook Associate, Ops - Evenings & Weekends

RemoteRemoteFull TimeCA$50,000–CA$65,000 /yrPosted 1 month ago

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Required skills

  • evenings
  • weekends
  • holidays
  • sports betting platforms
  • operational excellence
  • escalating issues
  • Sport & Competition setups
  • app features
  • Compliance checks
  • market submissions

Nice to have

  • esports knowledge
  • sports betting knowledge
  • sports betting experience

Role summary

The Risk and Trading Operations team is seeking an Associate to provide 24/7 support for sports betting platforms. Responsibilities include assisting traders with issue identification and escalation, verifying and creating sport/competition setups, testing and monitoring app features, contributing to compliance checks, communicating with data providers, reviewing betting content, and assisting with customer experience issues. The role requires a post-secondary degree or equivalent experience, extensive sports knowledge, computer savviness, and the ability to work evenings, weekends, and holidays. Sports betting knowledge is a plus.

PENN Entertainment, Inc. is North America’s leading provider of integrated entertainment, sports content, and casino gaming experiences. From casinos and racetracks to online gaming, sports betting and entertainment content, we deliver the experiences people want, how and where they want them.

We’re always on the lookout for those who are passionate about creating and delivering cutting-edge online gaming and sports media products. Whether it’s through Hollywood Casino, theScore Bet Sportsbook, or theScore media app, we’re excited to push the boundaries of what’s possible. These state-of-the-art platforms are powered by proprietary in-house technology, a key component of PENN’s omnichannel gaming and entertainment strategy.

When you join PENN Entertainment’s digital team, you’ll not only work on these cutting-edge platforms through theScore and PENN Interactive, but you’ll also be part of a company that truly cares about your career growth. We’re committed to supporting you as you expand your skills and explore new opportunities.

With locations throughout North America, you can build a future at PENN Entertainment wherever you are. If you want to challenge conventions in gaming, media and entertainment, we want to talk to you.

About the Role and Team Our Risk and Trading Operations team is available 24/7 to assist the various functions in the department (Trading/Marketing/Customer Support/etc.) in troubleshooting and escalating issues on all our operational sports betting platforms.This team is critical in ensuring the Risk & Trading department consistently delivers one of its core goals of “operational excellence”. About the Work
  • Assist Traders with identifying, documenting, and escalating issues within the team
  • Support verification, adjustment & creation of Sport & Competition setups across environments
  • Help test and monitor app features to ensure proper functionality and navigation
  • Contribute to Compliance checks, market submissions, and post-release testing
  • Communicate with data providers and support ticketing
  • Daily review of betting content
  • Monitoring pre-game and in-play markets
  • Cross-functional assignments with Compliance, Marketing & Product
  • Assist Customer Experience with issue resolution
  • Other duties as assigned
    • About You
  • Post-secondary degree, or equivalent work experience
  • Must be able to work weekends, evenings and holidays
  • Extensive sports knowledge, particularly with regards to the four major professional sports leagues; esports knowledge considered an asset
  • Sports betting knowledge & experience would provide added value
  • Clear and effective communication skills
  • Must be computer savvy
  • Experience using iPhone and Android devices
    • What We Offer
  • Competitive compensation package
  • Comprehensive Benefits package
  • Fun, relaxed work environment
  • Education and conference reimbursements

    • #LI-REMOTE

    Salary Range$50,000—$65,000 CAD

    Penn Interactive is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.Base pay is one part of the Total Rewards that Penn Interactive provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Penn Interactive provides best-in-class benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life.

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