Education, Non-profit, Workforce Development, Information Technology, Social Impact

Instructional Assistant (IT Support)

RemoteRemotePart TimePosted 22 days ago

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Required skills

CompTIA A+
Learning Management Systems
Salesforce
Curriculum Development
lift 50lbs
Highly responsive communicator
Excellent verbal communication skills

Nice to have

information technology
software and hardware support
network administration
technology education
Teaching Experience
culture of continuous improvement

Role summary

Per Scholas is seeking a full-time IT Support Instructional Assistant in Detroit, MI, to support learners in becoming entry-level technicians. The role involves assisting the lead instructor with classroom administration, grading, LMS data entry, Salesforce updates, and curriculum review. Key responsibilities include monitoring student progress, managing classroom and tech inventory, and ensuring classroom functionality. Candidates should possess a CompTIA A+ Certification, a passion for teaching, strong communication skills, and the ability to lift 50lbs. Experience with Learning Management Systems and Salesforce is required.

ABOUT PER SCHOLAS:

For 30 years, Per Scholas has been on a mission to drive mobility and opportunity in the ever-advancing technology landscape by unlocking the untapped potential of individuals, uplifting communities, and meeting the needs of employers through rigorous tech training. By teaming up with dynamic employer partners, ranging from Fortune 500 companies to innovative startups, we're forging inclusive tech talent pipelines, fulfilling an ever-increasing need for skilled talent. With national remote training and campuses in 20+ cities and counting, Per Scholas offers no-cost training programs in the most sought-after tech skills, spanning Cloud, Cybersecurity, Data Engineering, IT Support, Software Engineering, and more. To date, 30,000+ individuals have been trained through Per Scholas, propelling their professional trajectories into high-growth tech careers with salaries three times higher than their pre-training earnings. Learn more by visiting PerScholas.org and follow us on LinkedIn, X, Facebook, Instagram, and YouTube.

Per Scholas candidates must reside in one of the following states, provided the position does not carry a specific office location requirement: AZ, CA, CO, FL, GA, IL, IN, KS, MD, MA, MI, MO, NC, NJ, NY, OH, PA, TX, WA, WI.

Position Title: IT Support Instructional Assistant

Office: Detroit, MI

Reports To: Site Director

Per Scholas is seeking a dynamic, team-oriented individual to serve as a full-time Instructor Assistant within the Detroit Training Department. The Instructional Assistant (IA) will play an important role in our organization’s mission, as they train Per Scholas learners to be outstanding entry-level technicians. They will be responsible for the following:

Overall Focus:

Candidates should be able to provide effective support in the classroom and be eager to grow their technical knowledge. In particular, they should be able to:

Assist the lead instructor both in and out of class in the teaching and administration of the class.

Display knowledge and/or interest in the following areas: information technology, software and hardware support, network administration, technology education

What You’ll Do:

Out-of-Class Tasks and Responsibilities:

Assist and/or collaborate with the instructor to:

Grade and/or review assessments, class projects, and other materials

Enter learner grades into Learning Management Systems software and grading templates

Update Salesforce data as necessary

Review curriculum materials and assessments weekly and report to the instructor and curriculum development team any proofreading or subject-matter errors

Assist instructor with the preparation of daily agenda for students

Schedule time with the instructor and learners to discuss class challenges

Monitor learner attendance, certifications’ progress, etc.

Manage learner common areas and tech supply inventory

Monitor kitchen area and manage kitchen supply inventory ie. coffee, water…etc.

Attend weekly team meetings and be prepared to provide classroom and learner updates.

In-Class Tasks and Responsibilities:

Monitor class as it is in progress - checking that overall functionality (audio, video, screen appearance, etc.) is working as needed

Serve as class timekeeper, monitor breaks and other scheduling information

Monitor students during test-taking and break-out group activities

Manage cleanliness of classroom and tech equipment

Note challenges presented during class, including (but not limited to) students who:

Seem disengaged or uninvolved with class activities

Are speaking more than other students (dominating) or are typically quiet

Professional Qualifications

CompTIA A+ Certification

Ability to teach in a highly interactive and hands-on style

Passion for teaching others

Flexibility to adapt to changes in schedule

Interest in being part of a culture of continuous improvement

Team oriented

Highly responsive communicator

Excellent verbal communication skills

Teaching Experience is a plus

Qualified candidates must be able to comfortably and frequently lift 50lbs

Personal Characteristics

You thrive in a creative, inventive, fast-paced startup environment with people who are passionate about their work and mission

You are data-driven, result-oriented and a forward-looking catalyst for social change

You have a collaborative and flexible work style. You’re excited to work cross-functionally with other departments and independently

You have a passion for teaching others and being part of a culture of continuous improvement

You are an effective communicator with strong oral and written skills

You are strong at managing your time and you can balance multiple projects and tasks

You stand behind our mission, believing that individuals from any community should have access to well-paying career positions, and that talent should be recognized and recruited from many diverse sources

For this role specifically, we are targeting an hourly rate of $21/hour.

Benefits & Perks

Per Scholas offers a comprehensive benefits package designed to support your health, financial well-being, and overall quality of life!

Holidays & PTO: Full-Time Per Scholas team members enjoy over 40 days of paid time off each year through a mix of holidays, vacation, and sick/personal time! All employees are eligible for Holiday pay upon hire (a total of 22 holidays annually, including a week off for Independence day and a week before the New Year). Full-Time Benefits Eligible employees also receive 80 Wellness Hours to use for Sick, Safe, or Personal reasons and accrue Vacation at a rate of 8 hours at the beginning of every month, supporting rest, recharge, and work-life balance. Vacation accruals increase with tenure. Part-time employees are afforded time off on a prorated basis and in accordance with local requirements.

Comprehensive Medical Coverage: Benefit eligible employees can choose from multiple medical plans through Cigna or Kaiser Permanente (where available), with options to fit your needs. Eligible employees also have access to a Health Reimbursement Account (HRA) that reimburses eligible out-of-pocket expenses, up to $4,000 for individuals and $8,000 for families.

Dental and Vision Insurance: Eligible employees can select from two dental plan options and a vision plan. Employees who waive medical coverage receive employer paid dental and vision premiums.

Retirement Savings: 401(k) plan with a current 100% employer match on contributions up to 6%, eligible employees are offered entry and full vesting after 90 days with the company.

Employee Assistance Program (EAP): Free, confidential, 24/7 access to counseling, legal support, and financial resources for employees and their household members

Parental Leave: Eligible employees are offered up to 6 weeks of 100% paid parental leave to support employees as they welcome a new child and bond with their family.

Additional Benefits & Perks: Eligible employees have access to employer-paid life and AD&D Insurance, as well as employer-paid short-term disability coverage, with the option to elect additional life coverage and long-term disability insurance. Flexible Spending accounts are available for healthcare, dependent care, and commuting expenses. Per Scholas also offers a range of voluntary benefits, including: Accident, Critical Illness, Hospital Indemnity, Legal Services, and Pet Insurance. Additional resources include healthcare concierge support, financial wellness tools, and employee discount programs.

QUESTIONS?

If you have any questions about this role, please feel free to email our Talent team at jobs@perscholas.org. We look forward to viewing your application!

Equal Employment Opportunity

We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin.

PII Policies

Non-Discrimination Policy

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Instructional Assistant (IT Support)

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