Call Center Agent- Home Office & Remote Arizona
Required skills
- grammar
- computer skills
- multiple systems
- customer service
- phone
- English
- attendance
- schedule adherence
Nice to have
- Spanish
Role summary
Seeking a remote Call Center Agent for a home office role in Arizona. The primary responsibilities include answering incoming calls, assisting with appointment scheduling, answering service-related questions, and identifying opportunities to present additional services to customers. The role requires strong grammar, communication, and computer skills, with the ability to multitask while on calls. Demonstrated success in phone and email customer service is essential. Fluency in English is required, and Spanish is a plus. Performance expectations include maintaining appropriate levels for talk time, quality, and sales percentage, along with regular attendance and schedule adherence.
WHAT YOU’LL DO:
- Answer incoming phone calls, assist with scheduling appointments, and answer all questions about our services.
- Ensure that all additional service opportunities are presented to the customers in a confident manner including "why" the service would be beneficial to the experience.
- Answer each call thoroughly, yet efficiently, ensuring all information is correctly obtained from the customers.
- Demonstrate effective problem solving and customer relation skills.
- Communicate information clearly and accurately to the customers through the appropriate written and verbal means.
- Provide feedback to supervisors on processes and customer interactions as necessary.
YOUR SKILLS AND EXPERIENCE:
We’ll provide training and information to make sure you’re comfortable in your new role, however, we’re looking for you to come to the table with the following skills and/or experience:
- High school diploma or a combination of education and experience
- Strong grammar and communication skills
- Strong computer skills and the ability to use multiple systems at the same time, while answering calls
- Demonstrated success in providing exceptional customer service on the phone and via email
- Fluent English required; English and Spanish would be beneficial
- Perform at, or above, the company's expectations including maintaining appropriate performance levels for Individual Talk Time, Quality, Sales percentage, etc.
- Demonstrate regular attendance and adherence to call center schedule
Originally posted on Himalayas
