ER Veterinary Coordinator
Required skills
- ER Coordinator
- Emergency & Critical Care
- patient care
- high-stress situations
- multitask
- scheduling platforms
- electronic systems
- patient charts
- ezyVet
- VetRadar
Nice to have
- emergency veterinary practice
- critical care veterinary practice
- specialty veterinary practice
- Veterinary Technician License
- LVT
Role summary
The ER Coordinator provides operational and clinical support for the Emergency & Critical Care department in a fast-paced veterinary practice. This role involves extensive collaboration with clients, veterinarians (DVMs), licensed veterinary technicians (LVTs), veterinary assistants (VAs), reception, referring veterinarians (rDVMs), and other specialty departments to ensure high standards of patient care and communication. Key responsibilities include managing patient charts, auditing invoices, coordinating referrals, communicating with clients and referring veterinarians, processing estimates and prescriptions, and supporting patient care during high-volume periods. The role requires strong technical aptitude, multitasking abilities, effective communication, and a compassionate, team-oriented approach.
Description
Job Summary: The ER Coordinator serves as the operational and clinical support for the Emergency &
Critical Care department. This role is responsible for collaborating with clients, DVM’s, LVT’s, VA’s,
reception, rDVM’s and other specialty departments to maintain a high standard of patient care and
communication in a fast-paced, high-acuity environment.
Education
- Required: High school diploma or equivalent.
- Required: Possess or be eligible to obtain a Veterinary Medical Clerk License (if not an LVT).
- Preferred: Minimum of 3–5 years of experience in emergency, critical care, or specialty veterinary practice.
- Preferred: Current and active Washington State Veterinary Technician (LVT) license.
Required Skills / Abilities
- Strong technical aptitude and critical thinking abilities.
- Proven ability to multitask while maintaining professionalism and composure in high-stress situations.
- Effective verbal and written communication skills.
- Compassionate, positive, and team-oriented approach to patient care and collaboration.
- Willingness to work nights, weekends, and holidays as needed.
- Technological ability to navigate and review scheduling platforms, maintain and monitor a work email account, and communicate efficiently using electronic systems.
Essential Duties and Responsibilities
- Be present and ready for 7am rounds
- Support intake and discharge flow with CSR and treatment teams
- Serve as a point of contact for CSR staff
- Maintain patient charts (ezyVet and VetRadar)
- Audit invoices for duplicate or missing charges
- Coordinate referrals to IEVI, PEC Internal Medicine, WSU, etc.
- Contact rDVM’s, specialty clinics on behalf of DVM
- Contact rDVM’s for updates, patient records, notification of death
- Provide interim medical records for patients being transferred away from PEC
- Create estimates at the direction of DVM and review with clients
- Provide client updates regarding complicated estimates, financial updates, basic patient status and confirm plans for patient care
- Enter and fill prescriptions per the DVM
- Add diagnostics/treatments to VetRadar in the direction of DVM
- Order reference laboratory tests at the direction of DVM
- Monitor reference laboratory results and ensure they reach proper DVM
- Step in to support patient care during high volume or understaffed periods (within personal scope/licensure)
- Promote a calm, professional, and respectful work environment
- Relay key information about changes in treatment plans
- Follow hospital SOPs, safety protocols, and state licensing regulations.
- Participate in training, mentoring and supporting other ER Coordinators, assistants and new technicians
- Contribute to a positive, respectful, and efficient work culture
- Perform all other duties as assigned.
Requirements
Physical Requirements
- Ability to lift and carry up to 50 lbs., with assistance as needed.
- Ability to stand, walk, stoop, bend, twist, kneel, crouch, and climb for extended periods throughout the workday.
- Comfortable working in a fast-paced, emotionally demanding environment.
- Ability to safely and effectively restrain animals of all sizes.
- Ability to grasp, hold, and manipulate various tools, equipment, and supplies.
- Sufficient visual acuity to observe, assess, and evaluate patients and surroundings, including close, distance, color, and peripheral vision, as well as depth perception and the ability to adjust focus.
- Potential exposure to anesthetic gases.
- Potential expposure to zoonotic diseases and other occupational hazards inherent to veterinary medicine
