Health Technology, AI, Software Development

Clinical Care RN (Bolingbrook)

Bolingbrook, ILHybridFull TimePosted 2 days ago

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Required skills

RN
care management
clinical care coordination
primary care
chronic care management
home health
team management
digital patient panel
EMRs
care coordination platforms

Nice to have

Associate Degree in Nursing
BSN
Bilingual Spanish
Medicare CCM
APCM

Role summary

Jaan Health is seeking a Clinical Care Lead RN in Bolingbrook, IL, for a full-time, hybrid role supporting patients in their AI-based Advanced Primary Care Management (APCM) program. This tech-savvy role focuses on delivering proactive care through digital communication, requiring 4+ years of experience in care management or clinical care coordination, strong critical thinking, team management skills, and proficiency with EMRs and digital tools. The position involves developing care plans, leading quality improvement initiatives, and analyzing data to manage direct reports. A compact RN license is required. Bilingual Spanish and knowledge of Medicare CCM/APCM programs are preferred.

Clinical Care RN (Bolingbrook)

Location: Hybrid Remote near Bolingbrook, IL

Job Type: Full Time, M-F 8:30am-5pm

Job Reports To: Director of Clinical Operations

This position is not eligible for visa sponsorship.

About Jaan Health/Phamily

Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients.

Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care. Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Learn more at phamily.com.

Job Role/Description

We are seeking a compassionate, organized, and tech-savvy Clinical Care Lead RN to support patients in our text-based Advanced Primary Care Management (APCM) program. This role focuses on delivering proactive, high-quality care through digital communication tools, driving better health outcomes for our patient populations. Ideal for healthcare professionals who thrive in a virtual care setting, value patient engagement, are passionate patient advocates and are skilled in critical thinking and care coordination.

Key Responsibilities

Monitor and respond to patient messages and check-ins in a timely, compassionate, and professional manner

Identify, assess, and triage clinical concerns, SDOH needs, and care coordination barriers

Develop and update personalized care plans for patients; help educate and motivate patients to adhere to the care plan

Oversee the clinical quality of the team, by analyzing data or trends to manage direct reports, and help train, orient, and onboard new and tenured staff, and improve overall outcomes

Develop, implement, and revise care coordination workflows or protocols to support the evolution of the care model to improve efficiency and scalability

Lead quality improvement initiatives, complete case review and chart audits, and host team meetings

Identify and troubleshoot issues that arise during new program iterations, escalating to leadership when there are critical impacts or opportunities for system-wide improvements

Collaborate with CMAs, LPNs/RNs, NPs, and Social Workers to ensure timely escalation and follow-through

Requirements

Registered Nurse with active, unrestricted compact license required with 4+ years of experience in a care management or clinical care coordination role (primary care, chronic care management, home health, etc.)

Previous experience managing a team

Strong critical thinking and problem-solving skills in a fast-paced environment

Ability to independently manage a digital patient panel and prioritize escalations effectively

Excellent written communication and documentation skills

Comfort using EMRs, care coordination platforms, digital messaging tools and fast learner of new technologies

Must have access to reliable internet and a secure/private environment

This role may require travel of up to 10%, including potential overnight travel

Preferred Requirements

4+ years of experience, 2-year RN Associate Degree OR 2+ years experience + BSN

Bilingual (Spanish) is a bonus but not required

Knowledge of Medicare CCM/APCM programs a plus

Compensation & Benefits

Competitive compensation commensurate with experience

Potential to earn equity based on performance

Medical, dental, and vision coverage for employees and dependents at a nominal cost

Paid maternity leave

FSA and Dependent Care account options

401(k) Eligibility after 6 months of full-time employment

Collaborative, mission-driven work environment

If you take pride in delivering results, embrace challenges, and proactively seek improvement, then this is the place for you. You’ll join a smart, humble, and collaborative team dedicated to improving healthcare.

This position is responsible for complying with all organizational security, privacy, and compliance policies applicable to the role, including separation of duties requirements, and for protecting the confidentiality, integrity, and availability of the information and systems they access.

Equal Employment Opportunity:

Phamily is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other legally protected status.

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