Cannabis

Budtender

Silver Spring, MDOnsiteFull TimePosted 1 month ago

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Required skills

Budtender
customer experience
customer service
sales
KPIs
cannabis laws
regulations
cash handling
compliance
High School diploma

Nice to have

retail
networking
analytical skills
computer-based skills
communication skills
business-minded

Role summary

The Budtender is responsible for delivering a world-class customer experience in a compliant and positive retail environment. This role focuses on achieving hospitality and sales goals by educating customers about cannabis products, executing sales techniques, and maintaining accurate transactions using the Point of Sale system. The Budtender must possess strong customer service, communication, and problem-solving skills, along with up-to-date knowledge of cannabis products, laws, and regulations. Flexibility in scheduling, including weekends and holidays, is required. A minimum of 2 years of customer service experience in a fast-paced retail setting and a High School diploma are necessary.

PharmaCann, Inc. owns and operates best-in-class production facilities and retail dispensaries for cannabis-based products. We currently operate in the States of Illinois, New York, Massachusetts, Ohio, Pennsylvania, Maryland, Colorado and Michigan as a medical and/or adult use cannabis provider to patients and customers. We are looking for energetic, results-driven individuals to join our rapidly growing team and industry.

Job Description

The Budtender is responsible for creating a world-class customer experience for all customers. The Budtender will promote a positive, customer service-oriented, and compliant work environment This position is accountable for executing initiatives that achieve all hospitality goals at the retail PharmaCann location.

The Budtender is responsible for compliance with all policy and procedures and all other operational objectives of the business., as well as executing visual standards and presentation needs to customer requirements, product performance, along with sales and marketing objectives. The Budtender must be passionate about their role and have a strong willingness to help people become educated about cannabis.

Duties and responsibilities or (Essential Functions)

Meet & exceed personal sales volume and KPI goals.

Assist in building a great company and business that disrupts the traditional retail model and embrace change.

Add value to the team by being an authentic and confident self-leader who strives to execute our world-class hospitality program.

Drive repeat business through strong local networking and customer data capture, patient confidence inspiration, and building of patient loyalty.

Maintain up to date knowledge on products and industry knowledge, including cannabis laws and regulation.

Proactively answer customer questions and ensure knowledge of products and usage.

Execute high customer experience standards, to include a world-class culture and industry-leading customer engagement through strong sales techniques and product knowledge.

Accountable for accurately utilizing PharmaCann’s Point of Sale system.

Execute customer transactions with high attention to detail and ensure accuracy in register transactions.

Execute PharmaCann’s dispensary protocols including safety protocols.

Complies with all security, safety, and legal requirements.

Must be able to accommodate flexible scheduling expectations including weekend, evening, and holiday schedules.

Maintain a clean and organized point of sale area.

This role is required to assist and/or perform other duties as assigned, as well as in other functions of the operation, including but not limited to: call center, inventory, outreach, security, delivery acceptance, delivery, and visual merchandising.

Dependent upon the state and/or location, this position may be required to hold a current driver’s license and maintain a good driving record.

Projects a positive image of the organization to employees, customers, industry, and community.

Embodies the culture, values, and tenets of PharmaCann and full support of our purpose, goal, and key objectives.

Qualifications

Minimum 21 years of age (or as required by state regulations)

A minimum of a High School diploma is required.

Minimum 2 years’ experience with customer service in a fast-paced retail environment

Strong analytical skills to assess data, facts, and figures

Intermediate-level math skills

Proven expertise and experience to accurately manage a register

Exceptional customer service skills

Strong attention to detail and ability to solve and resolve problems in a calm, professional, and courteous manner.

Strong computer-based skills

Dynamic interpersonal and communication skills

Business-minded personality

A highly self-motivated and ethical individual

Valid driver’s license and ability to successfully pass a Motor Vehicle Record background check (state specific)

Pay for this position starts at $17/hr

Working conditions

Requires weekend/holidays altering rotation

Requires overtime according to business needs

Must remove all jewelry, including rings, brooches, watches, pins, earrings, necklaces and visible piercings. In addition, false nails, nail polish, false eyelashes and any other object that may possibly contaminate food is not allowed in the processing/production areas

Requires work in varying temperature-controlled environments

Physical requirements

Standing, walking, bending, working with hands/arms at an extended horizontally or above head position for long periods and lifting up to 50 pounds, lifting/carrying product totes, pushing carts, moving and making adjustments to process equipment.

Notice: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.

We are an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

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