Ocean Ave - Assistant General Manager
Required skills
- retail
- customer service
- communication skills
- leadership skills
- positive attitude
Nice to have
- barista experience
Role summary
Philz Coffee is seeking an Assistant General Manager to partner with the General Manager in creating a positive and inclusive store culture. This role involves coaching a team to deliver exceptional customer service, executing company initiatives, driving financial results, and ensuring operational excellence. The ideal candidate will embody Philz's core values of customer and team obsession, pursuit of better, and kindness. A minimum of 3 years of experience in retail or customer service is required, along with strong communication and leadership skills. Food Manager certification is also required within the first 30 days.
At Philz, we’re doing something bigger than coffee - we’re building culture and community. We believe that warmth, authenticity, kindness, positivity and passion can Better People’s Days — one cup and one customer at a time. If this sounds like a place you’d embrace – keep reading!
WHAT YOU’LL DO
Our Assistant General Managers partner with the General Manager to create an environment in the store that authentically embodies the Philz culture. You will be responsible for coaching a team of individuals committed to providing exceptional customer service and coming together to create a welcoming and inclusive environment, for our customers and team. You will partner with the General Manager to execute company initiatives, drive financial results, and impact the store's operations. With everything you do, you’ll embody our Philz Core Values: Obsess Over Customers & Team, In Pursuit of Better, and Be Kind & Keep it Real.
In partnership with the Store Leader, you will oversee a mission-driven, values-based Philz Team Member culture this includes (but is not limited to)
WHAT YOU’LL NEED
As a Philz Assistant General Manager, you will have the opportunity to make a difference in the lives of our customers, team members, and communities. We're looking for someone that understands what it means to Better People’s Day and believes in our culture as much as we do. We make sure that every Philz is an inclusive, fun, creative and vibrant workplace; a spot where you can be yourself, dress the way you want and have flexibility in your schedule to live your best life. Most importantly, you’ll be part of an environment dedicated to bettering people’s days and building community. Don’t worry if you’ve never been a barista before - if you have a passion for people and a willingness to learn, we’ll teach you everything you need to know.
KEY REQUIREMENTS
To ensure the well-being of our team members and community, you will need to either have secured a Food Manager certification from prior work experience OR successfully complete the Philz Coffee Food Manager certification within the first 30 days of employment.
ESSENTIAL PHYSICAL REQUIREMENTS
Ability to:
**Compensation & Benefits
A reasonable estimate of the starting base hourly rate for this role is $32.00 to $34.00.
When you join our team, we better your days through our benefits and support programs – we offer our team members medical, dental, and vision insurance, company-paid basic life insurance, optional family life insurance, 401(k) with company match, flexible spending accounts, health savings account with company contribution, hospital indemnity, accident insurance, critical illness insurance, commuter benefits, mental health support, holiday pay, vacation & sick time, Team Member discounts, freebie drinks and discounted beans, fun Philz swag, opportunities for growth and advancement, and more!
Philz maintains a policy regarding the employment of relatives and individuals with close personal relationships. Candidates with family members or close personal relationships currently employed by Philz may be subject to additional review to ensure there are no conflicts of interest, supervisory relationship concerns, or impacts on team performance and morale.
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