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Food & Beverage; Retail; Coffee Shops

DTLA - Assistant General Manager

Ca 90017OnsiteFull TimeManager / HeadPosted 1 month ago

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Required skills

  • supervisory experience
  • high-volume
  • food & beverage
  • people programs
  • training
  • store-level rollouts
  • promotions
  • programs
  • scheduling
  • inventory

Nice to have

  • scheduling systems
  • inventory systems

Role summary

Philz Coffee is seeking Assistant General Managers (AGMs) to join their leadership team and grow with the company. AGMs will oversee store operations, financial results, and team member development, including staffing, food costs, customer experience, and safety standards. Responsibilities include managing food safety, responding to customer feedback, coaching team members, and rolling out new initiatives. The role requires 2-3 years of supervisory experience in a fast-paced food & beverage environment, 1-2 years in people programs (hiring, training, coaching), and experience with store rollouts, scheduling, inventory, payroll, compliance, and financial controls. Proficiency in Google and Microsoft Suites is necessary, with familiarity in scheduling/inventory systems being a plus. A Food Manager certification is required within 30 days of employment.

At Philz, we’re doing something bigger than coffee - we’re growing leaders who Better People’s Days. As we open new stores in new communities, we're looking for Assistant General Managers (AGM) who want to grow with us. Our AGM roles are fantastic opportunities for continued growth in retail leadership, home office, and/or roasting plant positions.

WHAT YOU’LL DO

Assistant General Managers are members of the store’s leadership team and use independent judgment to oversee key aspects of Philz company initiatives, financial results, store operations, and team member development, including areas such as:

  • Oversee key components of store operations, including staffing levels, food costs, customer experience, and team performance
  • Manage food and operations safety standards, run monthly audits, and ensure prompt follow-up
  • Ensure a store experience that is in line with Philz's core values and standards
  • Respond to customer feedback across all channels and take action to improve the store experience
  • Coach and evaluate team members, providing feedback and making decisions that support their growth
  • Lead the rollout of new initiatives and ensure your team is trained and ready

    • WHAT YOU’LL NEED

    We're looking for people who understand what it means to Better People’s Day and who believe in our culture as much as we do. We make sure that every Philz is an inclusive, fun, creative, and vibrant place; a spot where you can be yourself.

  • 2–3 years of supervisory experience in a fast-paced, high-volume food & beverage environment
  • 1-2 years of experience in people programs such as hiring, training, and coaching team members
  • Previous experience in store-level rollouts of promotions and programs
  • Experience managing scheduling, inventory, payroll, and compliance
  • Strong experience supervising food safety and other risk management programs
  • Familiarity with financial controls, including labor and food cost management
  • Proficiency with Google Suite and Microsoft Suite. Exposure to scheduling and/or inventory systems a plus
  • Schedule flexibility and willing and able to work a variety of days and shifts

    • Required: To ensure the well-being of our team members and community, you will need to secure a Food Manager certification OR complete the Philz Coffee Food Manager certification within the first 30 days of employment.

    ESSENTIAL PHYSICAL REQUIREMENTS

  • Visual acuity.
  • Bending, Reaching, Pulling, Pushing, Extending arms/hands for the majority of shift.
  • Remaining upright on the feet, particularly for sustained periods of time.
  • Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
  • Exerting up to 20-40 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

    • COMPENSATION & BENEFITS

    A reasonable estimate of the starting base hourly rate for this role is $29.00 - $33.00.

    This role is eligible for benefits the first day of the month after hire. We offer:

  • Paid vacation and sick time
  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Company-paid life insurance (plus optional family coverage)
  • FSA and HSA with company contribution
  • Hospital indemnity, accident, and critical illness insurance
  • Free mental health sessions through our Employee Assistance Program
  • A free drink and a free food item every shift
  • Discounts on beans, food, and merch
  • Free Philz swag
  • Opportunities for growth and advancement

    • Philz maintains a policy regarding the employment of relatives and individuals with close personal relationships. Candidates with family members or close personal relationships currently employed by Philz are subject to additional review to ensure there are no conflicts of interest, supervisory relationship concerns, or impacts on team performance and morale.

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