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Patient Services Representative - Call Center - Orange, CA

Orange, CAOnsiteFull TimeEntry-level (exp-based)Posted 17 days ago

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Required skills

  • Patient Services
  • Call Center
  • Dermatology
  • Customer Service
  • Appointment Scheduling
  • Triage
  • Escalate Concerns
  • Provider Preferences
  • Process Enhancements
  • New Practice Rollouts

Nice to have

  • Medical Environment
  • Epic

Role summary

Seeking a motivated Patient Services Representative for a dermatology call center in Orange, CA. This role is crucial for providing exceptional support to patients and providers, ensuring a positive patient experience. Responsibilities include answering calls, scheduling appointments, triaging concerns, and contributing to process improvements and training. Requires proficiency in computer systems and Microsoft Office, with a minimum of 0-1 year in customer service, preferably in healthcare. The ideal candidate is proactive, detail-oriented, and committed to patient care and operational excellence in a dynamic healthcare setting.

Position Summary:

We are seeking a highly motivated and professional Patient Services Representative - Call Center to join our dedicated dermatology team. This role is vital in delivering exceptional support to both our patients and providers, ensuring a seamless and positive patient experience. Our practice is celebrated for its welcoming and compassionate environment, fostering trust and comfort during each patient interaction.

Pay and Hours:

Pay range is $17 - $20 hourly, Hours are Monday - Friday, 8 hours daily.

Essential Functions:

To perform effectively in this role, the candidate must fulfill the following duties with or without reasonable accommodations:

  • Respond to incoming calls promptly and professionally, assisting with appointment scheduling and addressing inquiries. Triage, route, and escalate concerns while maintaining a high standard of customer service and sensitivity.
  • Acquire a thorough understanding of provider preferences and service offerings to schedule appointments efficiently and optimize workflow across assigned practices.
  • Collaborate with team members and leadership to identify and implement process enhancements. Actively contribute to new practice rollouts, training, and documentation efforts.
  • Participate in all assigned training sessions, roundtable discussions, and professional development opportunities to stay informed and enhance skill sets.
  • Maintain consistent and dependable attendance while demonstrating flexibility to meet practice needs.
  • Perform other responsibilities as assigned, contributing to the success and efficiency of the team.

    • Knowledge, Skills, & Abilities:

  • High school diploma or equivalent.
  • A minimum of 0-1 year in customer service, preferably in a call center, healthcare, or retail setting. Experience in a medical environment is a plus.
  • Proficiency in navigating multiple computer systems and familiarity with Microsoft Office applications.

    • This role requires a proactive, dependable, and detail-oriented individual with the ability to manage multiple tasks in a dynamic healthcare environment. The ideal candidate demonstrates a strong commitment to patient care and operational excellence.

    Physical and Mental Demands:

    The physical and mental demands described below are representative of those required to perform this job successfully. Reasonable accommodations may be made for individuals with disabilities:

  • Physical Requirements:
  • Occasionally required to stand, walk, and sit for extended periods.
  • Use hands to handle objects, tools, or controls; reach with hands and arms.
  • Occasionally required to climb stairs, balance, stoop, kneel, bend, crouch, or crawl.
  • Occasionally lift, push, pull, or move up to 20 pounds.
  • Vision Requirements:
  • Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

    • Note:This job description is intended to provide a general overview of the role. Additional responsibilities may be assigned, or duties modified by the department supervisor based on operational needs.

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