Healthcare, Medical Practice, Hospitals & Health Care

Virtual Health Support Tech

RemoteHybridFull TimeEntry-level (exp-based)Posted 1 month agoVisa sponsorship availableHidden Gem · Himalayas

Is this role right for you?

Upload your resume and get a skill-by-skill breakdown — see exactly where you match, where you're close, and what to highlight. Not a mystery percentage.

Get a tailored resume highlighting what this role needs.

Required skills

Virtual Health
Telehealth
technical support
hardware
devices
peripherals
Tier 1 support
on-call support
24 x 7 environment
remote support

Nice to have

Associate's Degree
IT related field

Role summary

Piedmont Healthcare is seeking a Virtual Health Support Tech to provide analytical, technical, and administrative support for virtual health applications, devices, and peripherals. This role involves communicating with end users, scheduling work, providing basic training, and offering Tier 1 on-call support in a 24x7 environment. Responsibilities include diagnosing and resolving hardware and application-related problems through remote and in-person technical support.

Overview

At Piedmont Healthcare, you’ll love a shared purpose, be motivated to be your best, and be recognized for your contributions. Piedmont Healthcare leaders are in your corner and invested in your success. Our wellness programs and comprehensive total benefits and rewards will meet your needs for today and help you plan for the future.

Responsibilities

Telehealth is a growing healthcare delivery mode that facilitates access to subspecialty care and patients' easier access to outpatient care, resulting in patient safety improvements, increased employee capacity/satisfaction, increased patient access/satisfaction, etc. This position will perform analytical, technical and administrative work in the planning, installation and support of new and existing virtual health applications, devices and peripherals. Communicates with end users to determine needs, schedule work, develop and provide basic training on all hardware and some software. Provide Tier 1 on-call support in a 24 x 7 environment, by responding to, diagnosing and resolving hardware and application-related problems through discussion with users, delivering remote and in person, when needed, technical support for Piedmont Healthcare.

Qualifications

Education

H.S. Diploma or General Education Degree (GED) Required
Associate’s Degree from a recognized college or university in an IT related field Preferred

Work Experience

1 year of work experience in IS Field Services Required

Licenses and Certifications

None Required

Business Unit : Company Name

Piedmont Healthcare Corporate

Originally posted on Himalayas

Ready to apply?

You'll be redirected to Piedmont HealthCare's application page.