Piedmont HealthCare Verified
Healthcare, Medical Practice, Hospitals & Health Care
Director - Patient Experience & Relations Volunteer
Atlanta, GAOnsiteFull TimeDirectorPosted 5 days agoVisa sponsorship available
Required skills
- healthcare setting
- customer service improvement programs
- coaching efforts
Role summary
Piedmont Atlanta Hospital seeks a Director of Patient Experience & Relations Volunteer with a Bachelor's Degree and 5 years of experience in customer service improvement, coaching, or a related healthcare field. This executive leadership role focuses on driving Operational Excellence through coaching, implementing improvement tactics, and managing Volunteer Services. The position requires strong stakeholder management, reporting skills, and a deep understanding of healthcare operations to assist departments in achieving system goals and reducing leadership variance.
Overview
Performs executive leader coaching to drive Operational Excellence. Actively assists departments of the Piedmont Healthcare System to achieve the goals of the System. Facilitates and implements prescriptive tactics and tools to drive better leader performance and decrease leadership variance. Establishes and maintains working relationships with employees at all levels of the organization. Prepares and presents oral and written reports concerning the progress of the organization in meeting its goals. Oversees the activities of Volunteer Services in the pursuit of goals and objectives.Responsibilities
Performs executive leader coaching to drive Operational Excellence. Actively assists departments of the Piedmont Healthcare System to achieve the goals of the System. Facilitates and implements prescriptive tactics and tools to drive better leader performance and decrease leadership variance. Establishes and maintains working relationships with employees at all levels of the organization. Prepares and presents oral and written reports concerning the progress of the organization in meeting its goals. Oversees the activities of Volunteer Services in the pursuit of goals and objectives.Qualifications
Education- Bachelor’s Degree Required
- 5 years of progressively responsible professional work experience in leading and participating in customer service improvement programs, coaching efforts, and programs, or a closely related field, in a healthcare setting Required
- None Required
- Certified Executive coaching Preferred
