Planet Fitness Verified
Fitness, Health & Wellness, Franchising
Assistant Manager
Laramie, WYOnsiteFull TimeManager / Head$16–$18 /hrPosted 1 month ago
Required skills
- High school diploma/GED
- Microsoft Suite
- Problem resolution skills
- Customer service skills
- Supervisory skills
- Diplomacy skills
- Listening skills
Nice to have
- Fitness industry experience
- Planet Fitness experience
- Member Service Representative
Role summary
The Assistant Manager will support the oversight of gym operations, focusing on delivering an exceptional member experience and ensuring financial success. Key responsibilities include assisting with staff recruitment, hiring, training, and development, maintaining a welcoming atmosphere, providing customer service, and managing staff schedules. The role also involves assisting with front desk activities, member requests, facility maintenance, supply ordering, and tracking statistics. This position requires strong customer service, supervisory, and problem-resolution skills, along with basic computer proficiency and CPR certification.
Benefits:
- Opportunity for advancement
- Paid time off
- Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
- Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
- Assist with Staff Management and provide backup support to Club Manager as needed.
- Assist in scheduling and supervising staff.
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- Member service oversight - Ensuring staff is providing a superior customer experience at all times.
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- Assist in resolving or escalating employee issues or concerns.
- Involved in all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
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- Check members into the system.
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- New member sign-up.
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- Take prospective members on tours.
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- Facilitate all member requests, issues and questions.
- Assist in overseeing cleanliness and maintenance of facility.
- Assist in ordering of supplies using specific budget based on club requirements.
- Assist in tracking statistics and reports (weekly, monthly, and annually).
- Backup support for any employee who is absent.
- Superior customer service skills, preferably in the fitness industry.
- Experience working as a Member Service Representative at Planet Fitness.
- Solid supervisory, diplomacy and listening skills.
- Basic computer proficiency (Microsoft Suite).
- Hard working, enthusiastic and energetic!
- Strong problem resolution skills.
- Current CPR Certification required.
- High school diploma/GED equivalent required.
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 75 lbs.
- Will occasionally encounter toxic chemicals during shift.
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