Planet Fitness Verified
Fitness, Health & Wellness, Franchising
Assistant Manager
Canton, GAOnsiteFull TimeManager / HeadPosted 2 months ago
Required skills
- Microsoft Suite
- high school diploma
- GED
Nice to have
- fitness industry
- Planet Fitness
- Member Service Representative
Role summary
The Assistant Manager will help oversee gym operations to ensure an exceptional member experience and financial success. Responsibilities include assisting with staff recruitment, hiring, training, and development. The role involves maintaining a welcoming atmosphere, providing customer service oversight, and resolving employee issues. Duties also include front desk activities like answering phones, checking members in, signing up new members, giving tours, and facilitating member requests. Additionally, the Assistant Manager will assist with facility cleanliness, supply ordering within budget, and tracking statistics and reports, while also providing backup support for absent employees.
Benefits:
- Health insurance
- Vision insurance
- Dental insurance
- Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
- Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
- Assist with Staff Management and provide backup support to Club Manager as needed.
- Assist in scheduling and supervising staff.
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- Member service oversight - Ensuring staff is providing a superior customer experience at all times.
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- Assist in resolving or escalating employee issues or concerns.
- Involved in all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
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- Check members into the system.
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- New member sign-up.
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- Take prospective members on tours.
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- Facilitate all member requests, issues and questions.
- Assist in overseeing cleanliness and maintenance of facility.
- Assist in ordering of supplies using specific budget based on club requirements.
- Assist in tracking statistics and reports (weekly, monthly, and annually).
- Backup support for any employee who is absent.
- Superior customer service skills, preferably in the fitness industry.
- Experience working as a Member Service Representative at Planet Fitness.
- Solid supervisory, diplomacy and listening skills.
- Basic computer proficiency (Microsoft Suite).
- Hard working, enthusiastic and energetic!
- Strong problem resolution skills.
- Current CPR Certification required.
- High school diploma/GED equivalent required.
- Must be 18 year of age or older.
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occassionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
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