RiseMe
Planet Fitness logo
Planet Fitness Verified
Fitness, Health & Wellness, Franchising

Assistant Manager

South Jordan, UTOnsiteFull TimeManager / Head$18–$19 /hrPosted 11 days ago

Is this role right for you?

Upload your resume and get a skill-by-skill breakdown — see exactly where you match, where you're close, and what to highlight. Not a mystery percentage.

Get a tailored resume highlighting what this role needs.

Required skills

  • Microsoft Suite
  • High school diploma/GED equivalent

Nice to have

  • fitness industry

Role summary

The Assistant Manager will support the oversight of gym operations, focusing on delivering an exceptional member experience and contributing to the club's financial success. Responsibilities include assisting with staff recruitment, hiring, training, and development, ensuring superior customer service, managing schedules, and handling front desk activities such as member check-ins, sign-ups, and tours. The role also involves assisting with facility maintenance, supply ordering within budget, and tracking performance statistics. This position requires strong customer service, problem-resolution, and basic computer skills, along with CPR certification.

Job SummaryThe Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.Essential Duties and Responsibilities
  • Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
  • Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
  • Assist with Staff Management and provide backup support to Club Manager as needed.
     
    • Assist in scheduling and supervising staff.
  •  
    • Member service oversight - Ensuring staff is providing a superior customer experience at all times.
  •  
    • Assist in resolving or escalating employee issues or concerns.
  • Involved in all front desk related activities including:
     
    • Answer phones in a friendly manner and assist callers with a variety of questions.
  •  
    • Check members into the system.
  •  
    • New member sign-up.
  •  
    • Take prospective members on tours.
  •  
    • Facilitate all member requests, issues and questions.
  • Assist in overseeing cleanliness and maintenance of facility.
  • Assist in ordering of supplies using specific budget based on club requirements.
  • Assist in tracking statistics and reports (weekly, monthly, and annually).
  • Backup support for any employee who is absent.
Qualifications/Requirements
  • Superior customer service skills, preferably in the fitness industry.
  • Experience working as a Member Service Representative at Planet Fitness.
  • Solid supervisory, diplomacy and listening skills.
  • Basic computer proficiency (Microsoft Suite).
  • Hard working, enthusiastic and energetic!
  • Strong problem resolution skills.
  • Current CPR Certification required.
  • High school diploma/GED equivalent required.
  • Must be 18 year of age or older.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occassionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.
Schedule and Availability 
  • Monday - Thursday: 2-11pm with 1 hour lunch
  • Saturday: 8am-5pm
  • Off on Fridays and Sundays 
  • $18-$18.50 hourly 
  • Available to pick up additional hours as needed for the operations of the club. 
Ready to apply?
You'll be redirected to Planet Fitness's application page.

Similar roles

See how RiseMe works

Match, tailor, and prep so you send fewer applications and land more interviews.