Clinic Assistant (Front Desk)

Planned Parenthood of Southern New England
Care. No Matter What.
We are Planned Parenthood of Southern New England, one of the region’s largest and most trusted providers of reproductive health care. We are recognized for the wide array of services we provide, the outstanding sexual health education we deliver, and our strong commitment to social justice. Working for Planned Parenthood is more than a job; it’s being a part of a powerful movement. Together, we’ll take pride in shaping the future of sexual health and reproductive rights for all people.
Position Summary: Planned Parenthood of Southern has an opening for a Full Time (37.5 Hours Per Week) Clinic Assistant to work out of our New London Health Center at our front office.

Job Responsibilities

Provides and supports the clinician in providing world class, quality healthcare services that support the whole person

Provides excellent client centered customer service; makes certain the client is the center of all decision making

Participates in health center effects to achieve established productivity and revenue cycle goals

Partners with center manager and clinician to create efficient and effective system and processes to ensure business success and sustainability

Knowledgeable of, understands and adheres to organizational and clinical standards, protocols, and policies

Provide factual non-biased patient information and education necessary for the patient visit

Performs technical clinical functions such as but not limited to: blood pressure, venipuncture, lab work, medical charting

Performs basic office functions such as but not limited to: office reception, telephone triage, stocking supplies, filing, billing and coding, routine insurance data entry

Ensures an environment that appreciates and embraces a variety of experiences and perspective which arise from differences in race, culture, religion, age, gender, sexual orientation, ability and gender identity

Job Qualifications

Solution-oriented; positive, optimistic, confident can-do attitude

Ability to embrace a fast paced and dynamic environment where daily responsibilities could change frequently

Demonstrated ability to handle highly confidential information with diplomacy and tact

Must be comfortable when discussing sexuality, contraception, sexually transmitted diseases and pregnancy options

Must have attention to detail and the ability to manage multiple tasks simultaneously

Working knowledge in Microsoft Word, Excel, and Outlook is required

Must be able to work mornings, evenings, weekends and have a reliable form of transportation

Bi-lingual English/Spanish preferred

Must have high school diploma or equivalent

Communicates clearly and directly, continually able to hear, reflect, and act on feedback related to identity and equity with the aim to learn

Awareness of multiple group identities and their dynamics, and brings a high level of self-awareness, empathy and humility to interpersonal interactions

Authentic relationship building. Interacts effectively and builds trust with a diversity of people and has demonstrated an ability to effectively work across difference

Interested in and committed to health equity. Has a foundational understanding or demonstrates an interest in learning about the role of health inequity and its impact on our patients and communities

Self-awareness as it relates to belonging and equity. Brings a high level of self-awareness, empathy, and humility to interpersonal interactions

PPSNE is committed to equal opportunity in all areas of its operations, including patient care and employment. Employment decisions are based on merit, qualifications, and business needs. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, disability, marital status, genetics, veteran status, or any other protected category. Discrimination and retaliation are strictly prohibited. PPSNE offers a comprehensive benefit package which includes; Health, dental and vision insurance, paid parental leave, retirement savings, tuition reimbursement, generous paid time off, a flexible spending account, wellness program and more.