RV Customer Orientation Specialist
Required skills
- RV systems
- RV equipment
- RV accessories
- RV usage
- RV maintenance
- commissioned parts sales
Nice to have
- people-person
- patient
- empathy
- problem solve
- self-motivated
- flexible schedule
Role summary
PleasureLand RV Center, a leading RV dealership, seeks a full-time Orientation Specialist to serve as a liaison between sales and service. This role ensures customers have a fun, educational buying experience and are well-educated on their new RV's functions. Responsibilities include teaching customers proper RV usage and maintenance, recommending enhancement products, introducing parts and service departments, and building customer relationships through product knowledge. The position requires strong interpersonal skills, patience, empathy, and knowledge of RV operations, with training provided. Proficiency in Microsoft Word and Excel is preferred. This role offers competitive hourly pay plus commission on parts sold, with a Monday-Friday schedule and occasional Saturdays. Benefits include PTO, holidays, profit sharing, and comprehensive health insurance.
Description
Are you passionate about the RV Lifestyle? Do you enjoy meeting new people every day and having various job duties day in and day out? Do you enjoy teaching others how to use something new? If so, PleasureLand RV Center has the perfect opportunity for you! PleasureLand RV Center is the largest RV dealership in the Upper Midwest. We have been ensuring customer satisfaction and helping people select the right RV for their needs since 1971.
We are currently hiring for a full time Orientation Specialist. The Orientation Specialist serves as the liaison between sales and service, ensuring that every customer purchasing an RV from us has a fun and educational buying experience and is well-educated in all functions of their new RV.
Essential Job Duties:
- Ensure customers understand how to properly use and maintain their camper so they feel safe and confident when they take it out on their own.
- Recommend products that will enhance customers’ camping experiences.
- Parts and service departments’ introduction followed by commissioned parts sales.
- Build a professional relationship with customers based on honesty, integrity, and industry-leading product knowledge.
Preferred Skills/Qualifications:
- Must be a people-person who finds interacting with people energizing!
- Must be patient with and have empathy for beginners and people less knowledgeable than yourself.
- Must be knowledgeable in all operations and functions of RV systems, equipment, accessories and general operation. We will train the right applicant!
- Knowledge of Microsoft Word and Excel
- Good communication skills; both verbal and non-verbal
- Ability to problem solve.
- Self-motivated
- Must be flexible – able to adjust one’s schedule to fit the needs of customers.
- Ability to work well with others.
- Must be very organized.
This is a competitive hourly position (DOE) plus a commission on parts sold. The workdays for this position are Monday through Friday. An occasional Saturday may be required. The work hours for this position are 8:00am to 5:00pm and the work environment is both indoors and outdoors year-round.
PleasureLand RV Center offers a full benefit package including paid time off, paid holidays, profit sharing, medical, dental, vision, life, and short and long-term disability.
We are an Equal Employment Opportunity Employer!
