Restaurants

Shift Manager

San Jose, CAOnsiteFull TimeManager / Head$22–$22 /hrPosted 1 month ago

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Required skills

customer experience
training
sanitation
health
cleanliness
safety
food preparation
English
Spanish
computers

Nice to have

Food Handlers Card

Role summary

The Shift Manager is a key leadership role responsible for training, developing, and leading the crew to ensure smooth restaurant operations and an exceptional customer experience. This role involves planning shift duties, verifying compliance with procedures, resolving operational issues, and assisting the General Manager. The Shift Manager will coach and lead the team, provide employee training, foster teamwork, handle customer complaints, and oversee sanitation and safety standards. Qualifications include a High School Diploma, 1+ year of relevant experience, strong leadership potential, and a commitment to guest satisfaction. Fluency in English and Spanish is preferred, along with computer proficiency.

Overview

The Shift Manger plays an important role in training, developing and leading the crew. Serves as a critical part of the leadership team, helping the restaurant serve the most flavorful chicken and coordinates a smooth end to end operation to provide an exceptional Customer Experience.

Responsibilities

- Plan his/her duties and responsibilities for each shift
- Verifies compliance of procedures and protocols
- Attends and resolves problems as they appear in the restaurant operation
- Assist the General Manager
- Coach and lead a team with no supervision
- Involves himself in the operational and technical training of employees
- Maintain a positive atmosphere of teamwork and full of energy
- Verifies customer satisfaction/Handles customer complaints
- Applies a continuous improvement mindset to processes and procedures
- Open/close restaurant
- Assist with inventory (logging)
- Assist with staffing needs
- Assist with controllables and labor
- Maintains overall sanitation, health, cleanliness, and safety standards for food preparation areas, cooking services, and dishes and utensils.
- Follows and abides by all safety rules, policies, and procedures

Qualifications

- High School Diploma or equivalent required
- 1+ year of experience in similar roles or with customer experience
- Demonstrates strong leadership potential by actively supporting team dynamics.
- Committed to guest satisfaction, upholding a guest-first mindset in all interactions.
- Preferred: Food Handlers Card/ ServSafe Certification
- Fluent in English & Spanish*
- Ability to work with computers
- Must follow the company Personal Care and Hygiene policies Ability to lift and push 50 lbs.
- Ability to stand for long periods
- Flexibility to work nights, weekends, and holidays
- Must be over 18 years or older

Expected Behaviors

Be Service OBSESSED
Friendly, welcoming attitude / Models customer orientation for other employees
Anticipates and prevents problems with a proactive attitude
Energetic Team Leader
Must have excellent interpersonal communication skills to work with others
Sense of urgency
Attention to details
Proactively help where it is most needed in the restaurant

Pay Rate

USD $22.00/Hr.

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You'll be redirected to Pollo Campero's application page.