Polymath Robotics Verified
Robotics, Artificial Intelligence, Industrial Automation, Software
Associate, Customer Program Management
San Francisco, CAOnsiteFull Time$100,000–$125,000 /yrPosted 2 months agoVisa sponsorship availableHidden Gem · YC Startup
Required skills
- customer program management
- technical program management
- customer success
- deployment operations
- consulting
- client-facing programs
- enterprise customer relationships
- technical environments
- multiple complex projects
- ambiguity
Nice to have
- Google Slides
- Google Sheets
- Asana
- Notion
- project management platforms
Role summary
Polymath Robotics is seeking an Associate, Customer Program Management to own the execution and health of 4-6 customer programs. This hybrid role in San Francisco requires 5-7 years of experience in consulting, technical program management, customer success, or deployment operations, with demonstrated experience in client-facing programs or enterprise customer relationships. The associate will drive timelines, track deliverables, coordinate across engineering, support, and leadership, and manage multiple complex projects in technical environments, navigating ambiguity and building structure.
### **About Polymath Robotics**
Polymath builds autonomy software for off-highway vehicles, powering real deployments in agriculture, defense, and industrial sectors. As our customer base grows, we need sharp operators who can own complex programs end-to-end, manage executive level client relationships, and keep things running smoothly.
### **The Role**
As an Associate on the Program Management team, you will own the execution and health of 4 to 6 active customer programs at a time. You’ll drive timelines, track deliverables, and coordinate across engineering, support, and leadership to make sure everyone is rowing in the same direction.
### **What You’ll Do**
* Track and manage timelines, deliverables, and action items across multiple customer programs
* Keep shared tools like Asana, Notion, and internal dashboards up to date
* Support internal and customer meetings with agendas, notes, and follow-ups
* Monitor progress on technical tasks and escalate risks or blockers as needed
* Coordinate cross-functional alignment with engineering, sales, and leadership
* Draft slides, summaries, and visuals for weekly updates and milestone reviews
* Organize logistics for field testing and ensure teams are prepared for on-site reviews
* Maintain documentation and internal records needed for successful execution
### **Preferred Background & Tools**
**What we’re looking for:**
* 5 to 7 years of experience in consulting, technical program management, customer success, or deployment operations
* **Demonstrated experience owning client-facing programs or enterprise customer relationships**
* Comfort working alongside engineering teams in technical environments
* Proven ability to manage multiple complex projects at once
* Experience navigating ambiguity and building structure where none exists
Familiarity with the following tools is a plus:
* **Google Slides** (for presentation creation and updates)
* **Google Sheets** (for tracking timelines, deliverables, and status)
* **Asana** or similar project management platforms (for day-to-day coordination)
This is a hybrid role based in San Francisco, CA (3 days a week in office). **Candidates must be based in or willing to relocate to the SF Bay Area.**
Polymath builds autonomy software for off-highway vehicles, powering real deployments in agriculture, defense, and industrial sectors. As our customer base grows, we need sharp operators who can own complex programs end-to-end, manage executive level client relationships, and keep things running smoothly.
### **The Role**
As an Associate on the Program Management team, you will own the execution and health of 4 to 6 active customer programs at a time. You’ll drive timelines, track deliverables, and coordinate across engineering, support, and leadership to make sure everyone is rowing in the same direction.
### **What You’ll Do**
* Track and manage timelines, deliverables, and action items across multiple customer programs
* Keep shared tools like Asana, Notion, and internal dashboards up to date
* Support internal and customer meetings with agendas, notes, and follow-ups
* Monitor progress on technical tasks and escalate risks or blockers as needed
* Coordinate cross-functional alignment with engineering, sales, and leadership
* Draft slides, summaries, and visuals for weekly updates and milestone reviews
* Organize logistics for field testing and ensure teams are prepared for on-site reviews
* Maintain documentation and internal records needed for successful execution
### **Preferred Background & Tools**
**What we’re looking for:**
* 5 to 7 years of experience in consulting, technical program management, customer success, or deployment operations
* **Demonstrated experience owning client-facing programs or enterprise customer relationships**
* Comfort working alongside engineering teams in technical environments
* Proven ability to manage multiple complex projects at once
* Experience navigating ambiguity and building structure where none exists
Familiarity with the following tools is a plus:
* **Google Slides** (for presentation creation and updates)
* **Google Sheets** (for tracking timelines, deliverables, and status)
* **Asana** or similar project management platforms (for day-to-day coordination)
This is a hybrid role based in San Francisco, CA (3 days a week in office). **Candidates must be based in or willing to relocate to the SF Bay Area.**
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