Luxury Travel Consultant – Customer Experience (Remote)

RemoteRemoteFull TimePosted 1 month ago

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Required skills

customer support
reservations
itinerary updates
special accommodations
travel details
documentation requirements
booking monitoring
client satisfaction
client concerns
solutions-focused

Nice to have

luxury travel
leisure travel
hospitality

Role summary

Prestige Travel Agency by Mich is seeking a remote Travel Experience Specialist for its Luxury & Leisure division. This role involves providing high-quality customer support, managing client travel reservations, and ensuring exceptional travel experiences. Responsibilities include assisting with bookings, itinerary updates, and resolving client concerns. The ideal candidate possesses strong communication, organizational, and digital tool skills, with a passion for travel. Experience in travel or hospitality is preferred. This is a fully remote position offering flexible scheduling and career development opportunities.

About the Position

Prestige Travel Agency by Mich is looking for a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination for clients before, during, and after their trips.

You will work closely with clients to ensure their travel needs are handled with professionalism, attention to detail, and a commitment to excellence—while working from the comfort of your home.

What You’ll Do

Provide responsive and professional customer support via phone, email, and online messaging
Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations
Communicate essential travel details, documentation requirements, and agency guidelines
Monitor bookings to ensure accuracy and follow up to confirm client satisfaction
Resolve client questions or concerns with care and a solutions-focused mindset
Maintain organized records and update internal systems as needed

What We’re Looking For

Strong communication and interpersonal skills
Customer service experience in travel, hospitality, or a related field preferred
Ability to work independently in a remote environment
High level of organization and attention to detail
Comfortable using digital tools, booking platforms, and communication software
Passion for travel and creating positive client experiences

Why Join Us

Fully remote position (work from anywhere within approved locations)
Flexible work schedule options
Career development and advancement opportunities
Travel-related perks and industry discounts
Collaborative and supportive team culture with training provided

Equal Opportunity Employer

Prestige Travel Agency by Mich is proud to be an equal opportunity employer and welcomes applicants from diverse backgrounds.

Ready to apply?

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