Patient Care Coordinator
Required skills
- greet patients
- check in patients
- collect copays
- answer phone calls
- patient inquiries
- update patient information
- data entry
- maintain patient records
- high school diploma
- customer service
Nice to have
- healthcare setting
Role summary
Professional PT, a physical therapy provider in the Northeast, seeks a dedicated and compassionate Patient Care Coordinator. This role is the first point of contact for patients, ensuring exceptional customer service and a smooth patient experience. Responsibilities include greeting and checking in patients, managing appointments, handling inquiries, collecting payments, and performing administrative tasks like data entry and record maintenance. The ideal candidate has a high school diploma, prior customer service or administrative experience (preferably in healthcare), excellent communication and organizational skills, and computer proficiency.
Professional PT, a leading provider of physical, occupational, and hand therapy in the Northeast, is seeking a dedicated and compassionate individual to join our team as a Patient Care Coordinator. As a Patient Care Coordinator, you will be the first point of contact for our patients and play a vital role in providing exceptional customer service and ensuring a smooth patient experience.
Our company is committed to providing high-quality care to our patients and creating a positive and welcoming environment. We value teamwork, respect, and integrity, and are looking for someone who shares these values and is passionate about helping others.
Compensation: $18-$21 per hour, based on experience and qualifications
Responsibilities:
- Greet and check in patients, ensuring accurate and complete patient information.
- Collect copays and patient balances as needed.
- Manage appointment scheduling.
- Answer phone calls and respond to patient inquiries or direct them to the appropriate department or healthcare professional.
- Collect and update patient information.
- Assist with administrative tasks such data entry and maintaining patient records.
- High school diploma or equivalent.
- Prior experience in a customer service or administrative role, preferably in a healthcare setting.
- Excellent interpersonal and communication skills.
- Strong attention to detail and organizational skills.
- Ability to multitask, prioritize tasks, and work in a fast-paced environment.
- Proficient in computer skills and ability to learn new software systems.
- Monthly performance bonus
- Medical, dental, vision insurance
- STD/LTD
- Hospitalization insurance
- Accident insurance
- Life insurance
- 401k with employer match
- Employee assistance program
- Employee discounts
- Employee referral program
- Paid time off (PTO)
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